Shopify Inbox

Horrendous. You can't even read what your customers wrote. You have to go back over to Messenger to see it from your phone. Then you try to delete it and it threatens to make it impossible to work from your phone anymore. What the he double hockey sticks is wrong with your tech department? They are ruining your platform with every change they make and now you've made your company customer service department a joke. You went from user friendly and cutting edge to an albatross around the neck! And no one ever has any answers or credits your account holders for the inconveniences. No personal responsibility and I'm sure you will find some way to hide this review, but you know its the truth! You are taking advantage of small business during a pandemic for all our hard work and struggle. Its shameful.

Shopify improves communication efficiency and builds trust with our customers, helping us improved conversion rate

This is another app (like Shopify Email) that Shopify has released before it is very functional. There is a message to start the chat that you can't get rid of. My customers accidentally set it off and then give up and leave the app. Even the Shopify support person did the same thing.

We love the integration of all platform messages into just one inbox. Makes message management quick and easy

This app has helped me connect with customers and assist with their questions. The ability to email customers if they disconnect is fantastic. The conversion rate for chat is also a plus!

e un app molto utile le aspettative soddisfa le mie esigenze .... migliorerei inserendo le traduzioni in modo da poter parlare anche che gli stranieri

We use this app as a convenience for our customers. Lots of times we get inquiries off hours when customers are reluctant to call. It works well. I like that it will switch to e-mail if the customer leaves the store before we can provide a personalized response. I wish there was a better notification sound when someone asks a question.

Fast way to keep in touch with your customers. Great help Always improving and better. super recommended

Useless, delays in notifications of received messages. I face many problems with my customers due to this useless app 000000000000000

I use this app to consolidate all enquiries about our product (ex. email) It makes it easy to talk to customers directly and in a timely mannner.