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This is a great addition to our B&M business website! Very valuable free addition to Shopify and it much appreciated!
we really enjoy this app, will it send us notifications re: customers that have not ordered in a while or when there is an abandoned checkout so we can follow up?
Hello ActivKare, thank you very much for your 5 star review and feedback! Are you using Shopify Ping on desktop yet? It is now available at shopifyping.com as an option for responding to chats instead of your phone device.
At this time there is not a feature that will notify you of customers who have not ordered in awhile or when there is an abandoned checkout. There is however an abandoned checkout feature built into Shopify, so definitely take advantage of that! For repeat customer insights, you can look into your analytics in Shopify, or download an app if you need something automated.
Feel free to reach out to our team if you have any Shopify Chat or Shopify Ping related questions, ping@shopify.com.
Hope that helps! Get in touch if you need anything else.
Warm regards,
Veronica N.
Senior Support Specialist - Ping
Very comfortably !!!Added photo files direct communication with the client. Communication performance indicator. All of this helps a lot.
perfect
It just works, and I don't have to pay anything extra for it. It has made customer interaction a thousand times more feasible, convenient, and effective.
Intuitif, facile autant pour les clients que pour l'administrateur. Je suis satisfaite. Je recommande donc cette application
very good loved in xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Hello The Dog Face Official, thanks for the 5-star review!
Yay! So glad to hear that you love the Shopify Chat app. If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
This app makes my life easier especially the auto forward to customer's email when the customer is offline.
It Made connection with my customers very easy and much effective for customer satisfaction. Very easy to use and it is free.
It is nice to use shopify chat! Thank you very much! I would like to recommend you to use it. We sell gun safe box through shopfiy.
Hello Gun safe box, thank you for the wonderful review!
I am so glad to hear that you would recommend Shopify Chat to other merchants.
If you ever need any help with Shopify Ping or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping