Recensies (5.733)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 78% recensies zijn 5 sterren
  • 14% recensies zijn 4 sterren
  • 3% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
20 november 2023

Molto buona

Dance Shop
Italië
Meer dan 3 jaar gebruiken de app
1 november 2023

Its been working a lot better lately..ty

Naturally Canada
Canada
Meer dan 3 jaar gebruiken de app
10 april 2023

This app does the job, but I'd really like the option to be able to block certain countries from even sending a message or the ability to send certain countries right to the spam box.

Kat's Closet Apparel & Beauty
Verenigde Staten
Meer dan 3 jaar gebruiken de app
Shopify heeft geantwoord 16 april 2023

Thank you for taking the time to leave a review, and I'm glad to hear the app is working for you! I see how a feature like this would be valuable, and I'll be sure to pass your feedback along to our developers. - Greta, Shopify Support

Bewerkt 18 juni 2024

good

Inspiring Jewellery
Verenigd Koninkrijk
Meer dan 3 jaar gebruiken de app
26 oktober 2023

great app

Offshore Spars Store
Verenigde Staten
Meer dan 3 jaar gebruiken de app
18 april 2022

Would be even more helpful if we can connect to other apps such as what's app and emails. It's simple and easy to use.

Glamour Us
Verenigde Staten
Meer dan 3 jaar gebruiken de app
Shopify heeft geantwoord 26 mei 2022

Hey there, Glamour Us. Thanks for taking the time to leave us a review for Shopify Inbox. Being able to integrate other communication apps like WhatsApp or your email would be great to allow for a one-stop solution for all of your business communications. I'll be sure to pass this piece of feedback along to our Inbox Team, so they can look into adding this in a future update. Thanks again! -Imogen, Shopify Support

17 juli 2023

Shopify Inbox has served us very well over the years, however I would like to disable the recently introduced CATCHPA on the Inbox Chat. I do not believe this feature is serving us well. It reduces considerably the number of opportunistic chats that are taking place. Our potential customers do not want to jump through hoops to chat with us. Just add this option to the settings. In the meantime I am tempted to look for something else to replace Inbox.

Pepe Garden Furniture
Verenigd Koninkrijk
Meer dan 3 jaar gebruiken de app
Shopify heeft geantwoord 8 augustus 2023

Thank you for sharing your feedback. I'm happy to hear that you have been enjoying the app over the years. To provide some context, reCAPTCHA helps analyze the behavior of visitors to your online store to block spam from bots. However, you can disable reCAPTCHA on your store by following this guide: https://shopify.link/2drP. Rest assured, I have shared your feedback with our developers as we're always looking for ways to improve the app. -Mac, Shopify Support

Bewerkt 14 november 2022

[ Update: Rating this app from 3 to 4 stars. The Shopify Inbox team actually listened to my feedback, enabled customers to upload images, and fixed the integration page on their app. Thanks for that. However, I discovered a few more issues: 1. I integrated Shopify Inbox with Instagram, and when a customer chats from Instagram, it doesn’t show the customer’s name or username but instead shows, "Shop Visitor xxx." So we would need to go back to Instagram to check on the customer’s name or username, which is a hassle. It would be fantastic if you could display the customer's name or username, similar to how Facebook Messenger does. 2. I like the fact that this chat is visible on the checkout page as a button under the Total line, and when the chat button is clicked, the chat box is opened, but the color no longer corresponds to the theme’s chosen color. It appears to be black. It would also be great if this was fixed to correspond to the chosen color. ] __ [ Switched from tawkto for ease of sharing products directly from the chat itself and so that customers could track their orders directly from the chat. However, it would be better if customers are able to share images instead of having it sent through other means especially if they receive wrong or damaged goods or if they’re having issues on the website where they would need to share screenshots etc. Not having this feature would create additional hassle to the customer to email or WhatsApp us the issue. Also, there is a bug when the customer gets disconnected while chatting and when the customer resumes the chat, Shopify Inbox still marks them as ‘Customer is offline. Your reply will be emailed.’ Another bug is that the integrations are not working. The integrations page is just blank when clicked. Nothing happens. Will update this review if the customer upload image feature is introduced and if the bugs are fixed. ]

OilyPod
Maleisië
Ongeveer 3 jaar gebruiken de app
Shopify heeft geantwoord 28 oktober 2022

Thank you for taking the time and sharing this review. We understand that you'd like to see further improvements for Shopify Inbox, such as being able to share screenshots or images and to resume the chat when customers reconnect, and we also appreciate you for letting us know that the integration page isn't working properly. We will be happy to share your feedback and suggestions with our development team. Cheers! -Elias, Shopify Support

10 april 2024

Pratique, efficace, avec notifications, permet une réactivité certaine !

Owen & Polette
Frankrijk
8 dagen gebruiken de app
Bewerkt 23 mei 2024

Easy enough to use but when having a conversation with a customer my messages apparently go to them through email, according to a customer. This isn't good because it makes communication difficult for my customers who are having small chat.

Peddlers Trunk
Verenigde Staten
Bijna 3 jaar gebruiken de app