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In the form in which the client leaves his data for contact, no phone number. How do I insert a phone number item?
Hi, there! Thanks for taking the time to leave us a review for Shopify Inbox. At this time, you're unable to edit the pre-chat form to request a customer's phone number. At this time, emails are collected to allow you to speak to your customers asynchronously via email if both parties aren't able to participate in a live chat. However, having the option to request this information would bring some additional value to Inbox. I've gone ahead and passed your feedback along to the team for future consideration. Thanks again for your review! -Imogen, Shopify Support
So far it's worked well for us.
This is a great add on feature that allows you to keep the original email requests handy.
Shopify is one of the e-commerce stores I have been with and I love the way I get to sell at my pace. I have a hard time finding the best store format to download my Ail link on and getting Shopify to work with Google but I think it's just me!
By far this is one of the better sites for new beginners like me
Overall the app facilitates easy sharing of sales promotion information to audiences from Facebook and Instagram.
Excited to learn more about this feature and to see how it works. It is important to have quick and complete conversations.
So far so good. Will update after using for a few months.
One negative - can't change the default - track my order pre-filled answer.
Thank you for taking the time and sharing this feedback. While you can't change the initial default "Track my order" message, you can edit the follow-up responses under Quick replies (https://bit.ly/3PHm0wo). That being said, we understand that changing the default message is important to you and we'd be happy to share your feedback with our Development team. Cheers! -Elias, Shopify Support
The app is good, but there is a delay with notifications to reply to messages. So far I have only had a couple of messages so I will see how it goes in the future.
We appreciate you notifying us of this issue, and I am glad to hear that you've otherwise found the app to be a useful tool for you and your business. Our developers are shortly going to be pushing a new update for Shopify Inbox that should address the delayed notifications issue you've been experiencing; please send an email to inbox@shopify.com addressed to Victor if the issue seems to be persisting over the course of the next few days and I will be happy to assist you further. -Victor, Shopify Support
The app is great, I wish it has the ability to edit:
1- Text on the button "Chat with us!" .
2- Enable/Disable auto question "What's my order status?".
3- Change the color of the button which closes the chat.
Thanks for your review and feedback, ULTRA UNIT!
I will submit your feature requests to our Developers, including the ability to change the look and text of the chat button and the ability to disable/enable the automated order-look up feature. These are great suggestions!
If you ever need any help with Shopify Ping or Shopify Chat, get in touch with our customer service team at ping@shopify.com.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
The app is fantastic however the only downside is the tracking details lack information. It just tells you that the order is either fullfilled or unfulfilled which is insufficient for clients.