Recensies (5.683)
Verfijnen
-
Op beoordeling
This is a great feature. I love the fact that I was able to directly reply to customers emails. I hope this resume helps a lot of you guys.
Buena aplicación para conectar con los clientes.
Having an in-store chat option definitely increases customer engagement, and we have had a few extra customers purchase due to the chat, which might not have otherwise. It'd be great if the app had the option to add/edit hours of availability for the chat, so folks don't just sit around wondering when they'll get a response, but for what it is, it does its job well.
Hello RiceRoadGreenhouses, thank you for the detailed 5-star review!
I love to hear that Shopify Chat has led to sales. And, it will hopefully lead to more! Shopify Ping does offer availability hours, which is set up in the Ping app. Availability hours let the customers know that you are away, but it does not prevent customers from chatting in. Here is a link to the help doc explaining how to set it up: https://help.shopify.com/en/manual/ping/setup#set-your-chat-availability
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Wishing you the best in your business success!
Ruby C.
Senior Support Specialist - Ping
Easy to use, notifies me right away, easy to set up for common Qs, works well on both phone (iPhone) and desktop (Mac).
really usefull!! i love it. we are receiving less questions overall. I recommend to use the more FAQ and put them there...
Sehr cooles Feature, um mit den Kunden sehr nah und schnell zu kommunizieren. Einfach in der Implementierung und auf jedem Gerät erreichbar. Ist man nicht so schnell, dann geht es nahtlos per Mail weiter. Könnte einfacher und besser kaum sein.
Vielleicht in Zukunft noch mit einem Bot, der die Wartezeit zur Erfassung der Bestellnummer nutzt und intern direkt verknüpft.
Just installed but seems to working just fine. BRAVO Shopify!
I removed a third party chat app as I like to keep Shopify integrated app whenever possible.
Tem sido bom. Sinto falta de mais recursos, mas as poucas funcionalidades são bem integradas. Seria interessante integração com o WhatsApp.
It helps me communicate with my customers. I get informed immediately and this enable me react immediately
It's efficient. I don't have to go in and out of social media. I can work and respond to a question or comment and keep it pushing.