Recensies (5.734)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 78% recensies zijn 5 sterren
  • 14% recensies zijn 4 sterren
  • 3% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
28 april 2021

Pretty nice. A little bit more customization options would be great & "available hours" should be shown to customers directly.
But it works just fine :)

DarkDolls
Duitsland
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 3 mei 2021

Hello DarkDolls, Thanks for honest review and feedback!

I'm glad you like it so far. I really appreciate the feedback and will make sure that it is passed along to our Product Development Team. If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

27 april 2024

This is good, but I need more effective inbox.

Menova
Bangladesh
29 dagen gebruiken de app
1 april 2022

I really like how simple it is to get every message at the same place, but I wish there were more automation possible (complete flows with answer choices for the customers) and there is also much room for improvement concerning bilingual sites.

Quebec SUP
Canada
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 16 april 2022

Thank you for taking the time and providing the feedback! We're delighted to hear that you're liking our app. We understand that you'd like to have more automation features and language support for Shopify Inbox, and we'd be happy to pass your suggestions along to our development team. Cheers! -Elias, Shopify Support

26 december 2020

I have been using this app for over 6 months now. It is better than other third party apps. However, there is no auto-response feature. This doesn't raise notifications consistently thereby we missed customer entry/exit. Also, unable to ping/reach the existing customer after they exit the store. More features need to be added to earn 5 *

Swadeshi Boutique
India
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 14 januari 2021

Hello Swadeshi Boutique, thanks for your review and feedback!

Although Shopify Chat does not currently have auto-response feature, it does have an order look-up feature allowing customers to find a status on their order. Also, for the entry/exit feature, it does not send out notifications until the customer sends you a message.

We continually work towards making Shopify Chat a better app and rely on your feedback! If you have any questions, issues or additional feedback, we can be reached at ping@shopify.com.

All the best to your success!

Kind Regards,

Ruby C.
Senior Support Specialist - Ping

4 november 2023

Good. Enjoy the contact with customers.

Lard Ass Butter
Australië
Meer dan een jaar gebruiken de app
Bewerkt 1 december 2020

Have never used it before so I have no opinion as of this moment. Don't need 100 characters to make my point however.

Heartland Soapworks
Verenigde Staten
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 1 december 2020

Hello Heartland Soapworks, thanks for your review and feedback!

If you want to add more feedback at a later time to this review, feel free to update it!

You can also reach our team if you have any questions or issues. We can be reached at ping@shopify.com

All the best to your success!

Best regards,
Veronica N.
Senior Support Specialist - Ping

Bewerkt 29 april 2024

Easy, fast and integrates perfectly. You can see their cart and location, but you cannot instigate conversations. I would recommend.

Tentsile
Verenigd Koninkrijk
Meer dan een jaar gebruiken de app
20 februari 2022

better than zendesk since we can have multiple users on the app at that same time. And it's free which is definitely a huge bonus for us since we are a small business without a lot of extra $$ for apps like this.

Madison River Fishing Company
Verenigde Staten
Meer dan een jaar gebruiken de app
17 mei 2022

la he usado muy poco, pero me ha gustado tener la posibilidad de enviar al cliente rápidamente el producto que desea comprar.

PUNTO SUAVE
Panama
Meer dan een jaar gebruiken de app
Bewerkt 25 april 2024

we migrated from a paid livechat to save funds. so far it works for what we need, primarily a B2B busienss. The addition of the unified inbox assists greatly so that one person can manage the inboxes for all stores. It would be great if there was an automatic assignemnt feature so that only one perosn got notifications rather than all the users. the assigned user could then assign it to another if necessary.

Spelean Australia
Australië
Ongeveer een jaar gebruiken de app