Shopify Inbox

Great so far, but it will be nice to add a chat review for quality customer service purposes.

非常不错的一个在线客服软件，这是第四次用这个软件了，聊天可以直接发到客户的邮箱里，第一时间提醒客户的有新邮件了，不管看或者没看，邮件的内容永远不会消失，都在邮件里面保存着，体验感很好。值得赞，超级赞！！！

Useful and simple, 5 stars Use this app， don't forget to download an mobile app on you phone it gonna help a lot

This app is really easy to use. Many useful features. I really enjoy this app and would recomend it for sure.

Very easy to setup, some very good features like direct links to product pages... and being able to provide discount codes online. We have only been using the app for a few days, but can definitely see the potential.

I like seeing customer details ( eg their order number or 'add to cart' info) with their chat. Its good that it merges with FB messenger

Very easy app to use

Very happy about this app. Very easy to use and functional . All products are linked which is very easy to forward customers.

It's great! Customers are using it a lot and it is easy for us to manage and use. I like the mobile app to. Sometimes notification flags do not reflect when a notification item has been cleared.

Important Notes:

Pro:
It's Free
Increases ROI*
Increases profit*
Improves brand image*
Improves customer service level*

and many more benefits

cons:
no scroll bar to see new messages - or (auto scroll to the latest text)
notifications (Have not seen any yet)
sounds (really would desire for some sounds to alert that a customer is trying to contact us or me)

Fantastic Idea, Can not wait for the improvements in the future, I strongly recommend people to download this app!

it has many benefits that could be of use to you and your team and mainly your customers.