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I wish it would not log me out and force me to login in each time... it feels as if it is a little disconnected from the rest of my store... besides this, it's nothing special but works just as needed... so I am still happy with it.
(only getting too much spam)
Hey, there! Glad to hear the app is working as needed. At the current time the app does log you out in order to protect your and your customers' security, however I can definitely understand how convenient it would be to stay logged in. I'll be sure to pass that request on to our developers. Thank you! - Brie, Shopify Support
Please bring it to Android and Windows.
The idea is great, but does not work for me due to the restriction of IOS platforms.
www.smarttudo.com.br
Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat.
You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".
I wish it sends email notifications too. It works well as long as it's open in my browser. I don't think the mobile notifications work at all.
Hey, there. Thank you for taking the time and bringing this to our attention. Shopify Inbox does send email notifications (https://bit.ly/3hRz57S) and mobile notification reminders (https://bit.ly/3sURAij). However, if that's not working, then we'd recommend checking over the permissions on the device.
If you're unable to resolve the issue using our guide, then we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3ttBpXi) and log in to your account to create a support request. Cheers! -Elias, Shopify Support
I have not tried the app yet, only downloaded it. I am hoping that it being a Shopify app it works better than ZenDesk. Zendesk has turned out to always be a problem. I have to reinstall every once in a while. Way too complicated for me.
Hello The Kitchen Island Store, thank you for your feedback and review! Let us know when you try the app, although it is not really the same as Zendesk.
I think you will find it less complicated than Zendesk, but feel free to contact our team with feedback, at ping@shopify.com. We would love to hear your thoughts!
Best regards,
Veronica N.
Ping Support
It would be better if we did not have to login every-time. Once we are in Shopify Admin we should be able to open the inbox caller to respond.
Thank you for taking the time to leave your feedback here. I can definitely see how convenient it would be to have the app auto-log you in if you are logged into the Shopify app as well. I'll be sure to pass this on as a feature request for you. Cheers! - Brie, Shopify Support
maybe integrate it with other marketing apps?
help stores with increasing traffic and sales?
data on most asked ?
Hey, there! Thanks for leaving your feedback here; I can definitely see how more marketing integrations and analytics on asked questions would be helpful. I'll be sure to pass that feedback on to our development team for you. In regards to increasing sales, I'd definitely recommend taking a read through this blog post on turning chats into conversions: https://bit.ly/3vlTusU. Cheers! - Brie, Shopify Support
superb
Very user friendly and helps to answers questions from customers faster.
me mantiene informado sobre los mensajes que me llegan de otras redes sociales, aun me encuentro en la etapa de aprendizaje, algunos mensajes lo respondo algo tarde pero se que este es un trabajo continuo.
Very usful. Much more accessible to our customers who can not find our email address, and also the chat will target the specific item they might have a question about. I have found that the auto generated suggested messages are not always accuarte, saying we have something in stock when, in fact, we are out of stock. Overall it is a postivie experience.