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Really nice integration! It would be great if on the mobile version the chat with us icon is smaller or can be removed everywhere but on some pages if the customer deletes it. e.g.: it is annoying on a product page when you want to look at the product images and it covers some functionality. otherwise great features
Thank you for writing your review and I am glad to hear that you've enjoyed using Shopify Inbox and the integrations it offers. We appreciate your feedback on how the app can be improved, and I can certainly see why being able to customize the chat box icon on mobile would be of use. I will be sure to pass your suggestion onto our development team. -Victor, Shopify Support
Easy to use! Adding it to a second website! Not sure if I like having FB and IG integrated with it, but all messages are in one place.
makes it easier to communicate, and perfect to direct emails to customers when not online kjwuhrughghhu
I love this app, adding a chat feature button really helps our customers make the right decision when checking out, or if they have quick questions, that way they don't need to send emails to us, and if they do send an email, it will take them off our website.
Very good access to customers via app. Not sure if quick replies can be accessed by all staff or just on individual apps.
SO far so good! I was reluctant due to the rating but decided after much thought to give it a try. Its is straightforward layout and easy to manage. I am loving the integration with Apple.
Hello Hometells, thank you for the 5-star review!
I'm glad to hear that you are finding the app straightforward and easy to use. I hope this leads to more conversations and conversions!
If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
Awesome entry level chat, for startups. Would love to have features like changing the name of the sender (me) to anything I want without changing the main options like the shop name etc. But overall very good, and free. Could not ask for more
Excellent !
Permet également améliorer la relation client.
Merci pour les efforts des équipes shopify.
Cordialement,
The app is great! Very user-friendly, easy to manage, super helpful data like the page the customer is looking at, customer profile, order history, items in cart, etc.
I was using another chat app - i switch to Shopify - I like it - I use it on my mobile - very simple & effective way to communicate with customers