Recensies (5.692)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 78% recensies zijn 5 sterren
  • 14% recensies zijn 4 sterren
  • 3% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
16 februari 2022

Excited to learn more about this feature and to see how it works. It is important to have quick and complete conversations.

Keene's
Verenigde Staten
Ongeveer 2 jaar gebruiken de app
29 juli 2022

So far so good. Will update after using for a few months.
One negative - can't change the default - track my order pre-filled answer.

Nutcase
India
Ongeveer 2 jaar gebruiken de app
Shopify heeft geantwoord 22 augustus 2022

Thank you for taking the time and sharing this feedback. While you can't change the initial default "Track my order" message, you can edit the follow-up responses under Quick replies (https://bit.ly/3PHm0wo). That being said, we understand that changing the default message is important to you and we'd be happy to share your feedback with our Development team. Cheers! -Elias, Shopify Support

8 maart 2022

The app is good, but there is a delay with notifications to reply to messages. So far I have only had a couple of messages so I will see how it goes in the future.

budsbeesandbounty
Australië
Ongeveer 2 jaar gebruiken de app
Shopify heeft geantwoord 28 maart 2022

We appreciate you notifying us of this issue, and I am glad to hear that you've otherwise found the app to be a useful tool for you and your business. Our developers are shortly going to be pushing a new update for Shopify Inbox that should address the delayed notifications issue you've been experiencing; please send an email to inbox@shopify.com addressed to Victor if the issue seems to be persisting over the course of the next few days and I will be happy to assist you further. -Victor, Shopify Support

30 januari 2021

The app is great, I wish it has the ability to edit:
1- Text on the button "Chat with us!" .
2- Enable/Disable auto question "What's my order status?".
3- Change the color of the button which closes the chat.

ULTRA UNIT
Oman
Ongeveer 2 jaar gebruiken de app
Shopify heeft geantwoord 10 februari 2021

Thanks for your review and feedback, ULTRA UNIT!

I will submit your feature requests to our Developers, including the ability to change the look and text of the chat button and the ability to disable/enable the automated order-look up feature. These are great suggestions!

If you ever need any help with Shopify Ping or Shopify Chat, get in touch with our customer service team at ping@shopify.com.

All the best to your future success!

Best regards,
Ruby C.
Senior Support Specialist - Ping

Bewerkt 10 augustus 2022

The app is fantastic however the only downside is the tracking details lack information. It just tells you that the order is either fullfilled or unfulfilled which is insufficient for clients.

Koolkrew
Verenigd Koninkrijk
Ongeveer 2 jaar gebruiken de app
14 juni 2022

closer integration to the admin panel (not having to have a separate tab for chat would be nice). it would be nice to have it as more of an always their feature of admin (with its own are for details/data) but chat interactions could be done from the main admin tab.

Earls Online Store
Canada
Ongeveer 2 jaar gebruiken de app
Shopify heeft geantwoord 11 juli 2022

Hi there, Earls. Thanks a bunch for taking the time to leave a review for Inbox! Your idea here regarding building Inbox directly into the Shopify Admin is a good one, and I'm happy to let you know that I'll pass this feedback along to our Product Team for their consideration. I can't comment on any timelines for when a feature such as this may be implemented, but I can assure you that the team will see your idea here. Thanks again for your review! -Imogen, Shopify Support

28 februari 2022

It's great but it lags a lot, sometimes the page would continue to reload and reload. The app is good but it would take time to connect to shopify profile.

AwesomeStones
Verenigde Staten
Ongeveer 2 jaar gebruiken de app
Shopify heeft geantwoord 17 maart 2022

Thank you for taking the time and sharing this feedback. We're delighted to hear how you feel about our app! While it is possible that the lag and/or loading issues could be due to external factors, we'd be happy to take a closer look at your account. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support

15 juni 2022

Pas de souci a recevoir les messages de visiteurs. contente de la fonction de personnalisation des messages pre definis. satisfaite dans l'ensemble.

Ti Matelot
Mauritius
Bijna 2 jaar gebruiken de app
12 april 2022

I use this app daily to talk with my customers. It's really helpful and it works really well on mobile and desktop. Essential tool to a great, real time and authentic, customer service. The only improvement is in the UX, could be faster to reply or answer to a specific question, like some other chat tools. Strongly recommend!

Wayz
Portugal
Bijna 2 jaar gebruiken de app
Shopify heeft geantwoord 2 mei 2022

Thank you for taking the time and sharing this review! We're delighted to hear how Shopify Inbox is supporting your daily interactions with customers and we'd be happy to share the feedback on improving the UX, optimizing the response times, and adding more chat tools with our development team. Thanks again for choosing Shopify Inbox. Cheers! -Elias, Shopify Support

Bewerkt 29 september 2022

Llevo 3 meses usando esta app va bastante bien y cumple su función solo acotar que el tema de notificaciones si falla un poco, porque a veces me notifica y otras veces no, yo creo que si pudieran arreglar este pequeño bug le daría 5 estrellas a la app.

Piscinas Uranor
Spanje
Bijna 2 jaar gebruiken de app