Recensies (4.770)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 78% recensies zijn 5 sterren
  • 13% recensies zijn 4 sterren
  • 4% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
9 november 2022

Easy to install and use. We have a large inventory selection, it makes it really easy for quick questions. Great addition to our website!

Industrial Garage Sales
Verenigde Staten
6 dagen gebruiken de app
15 februari 2022

This app is really great. My only real complaint is that customers cannot upload photos. This would be helpful for our business if this feature was added.

TrailerRacks.com
Verenigde Staten
3 maanden gebruiken de app
Shopify heeft geantwoord 24 februari 2022

Hi, there! Thanks for taking the time to leave us a review. Your photo upload suggestion is certainly a great idea of a feature, so I'll be sure to pass that along to our development team for their consideration. Images can be helpful when it comes to supporting folks, and getting context around issues, so I understand the desire for this entirely. Thanks for the suggestion! -Imogen, Shopify Support

14 juli 2022

Overall we are pretty satisfied with the Shopify Inbox. There are some additional features we'd like to see, including: -Sending Conversation Transcripts within the conversations
-The ability to search within old/closed conversations for emails
-The ability to get to an old conversation from the customers page (while there is a link that takes you to Shopify Inbox, it does not follow all the way through to the specific conversation.) Lastly, we've had some trouble with the desktop notifications working some of the time and not others. While the mobile notifications have worked well, most of our users are on desktops when monitoring Shopify Inbox.

Cedarcide
Verenigde Staten
3 maanden gebruiken de app
Shopify heeft geantwoord 29 juli 2022

Thank you so much for taking the time to leave a review here; I'm so glad to hear that the app is working for you overall. I'll be sure to pass along these valuable pieces of feedback to our development team for you. Thanks again! - Brie, Shopify Support

6 februari 2020

Overall this apps is great. And I will giving 5 star if this app allow send images through the chat

Oakano Furniture
Nieuw-Zeeland
5 maanden gebruiken de app
28 juni 2021

The chat constantly disappears from the store page and the list of applications. I never started using it

Petscoins
Kazachstan
5 maanden gebruiken de app
21 januari 2021

It's an okay start, but the browser based functionality is where we need to be.
As it stands, you can't even set a conversation to closed from a browser.
Piping everything thorough a phone app means you're forcing a company to use someone's personal device to monitor messages, rather than having a team take care of it.

Little Shop of Magic
Verenigde Staten
5 maanden gebruiken de app
Shopify heeft geantwoord 3 februari 2021

Hi Little Shop of Magic, thank you for the review and feedback!

Although the app functionality seem limited at this time for our Web users (shopifyping.com), we are working releasing all features, message management, across all platforms (iOS, Android and Web) throughout the year. We recently released the ability to assign conversations to Staff for Web. Keep your app version up to date to see those releases.

If you ever need any assistance with the app, or have further feedback and suggestions, feel free to contact our team directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

2 maart 2022

estou iniciando minha loja e parece funcionar bem, seria interessante apresentar a imagem da loja para o cliente.

Bom Valor Shop
Brazilië
3 maanden gebruiken de app
16 september 2022

Really nice integration! It would be great if on the mobile version the chat with us icon is smaller or can be removed everywhere but on some pages if the customer deletes it. e.g.: it is annoying on a product page when you want to look at the product images and it covers some functionality. otherwise great features

TIGHTANS
Duitsland
6 dagen gebruiken de app
Shopify heeft geantwoord 21 oktober 2022

Thank you for writing your review and I am glad to hear that you've enjoyed using Shopify Inbox and the integrations it offers. We appreciate your feedback on how the app can be improved, and I can certainly see why being able to customize the chat box icon on mobile would be of use. I will be sure to pass your suggestion onto our development team. -Victor, Shopify Support

16 juli 2022

除了打开速度较慢,其他的挺不错的, 方便沟通,内嵌简洁。如果商店一直保持在线的话是非常便利的软件,可以快速响应客户信息。但是不在线的话,也会有邮件告知有客户来信息,但是无法查看到信息的具体内容,需要重新登陆并查看,这一点不太便利。

Jiabaida BMS
China
3 maanden gebruiken de app
24 januari 2023

mükemmel ama ama birazdaha hazır soru yanıt eklenmeli. Ayrıca dil algılayıcı otomatik çevirici olması çok daha mükemmel bir kullanıma sahip olmasına yardımcı olur.

wiwiigoshop
Turkije
3 maanden gebruiken de app