Recensies (5.692)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 78% recensies zijn 5 sterren
  • 14% recensies zijn 4 sterren
  • 3% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
15 september 2022

We use this app as a convenience for our customers. Lots of times we get inquiries off hours when customers are reluctant to call. It works well. I like that it will switch to e-mail if the customer leaves the store before we can provide a personalized response. I wish there was a better notification sound when someone asks a question.

90racing
Verenigde Staten
Bijna 2 jaar gebruiken de app
15 april 2022

The integration with shopify is very nice. Order information, number, customer. It's all there. Only thing is that the app on my iphone is quicker than the website. Sometimes the browser is like a minute slower with the message. Not perfect for a chat app.

Dutch Mud Men
Nederland
Bijna 2 jaar gebruiken de app
21 juni 2022

Great app. Improving every time. Needs some improvements in awesome functions to work as best on marketplace.

ROSAS SAS
Colombia
Bijna 2 jaar gebruiken de app
24 februari 2022

It functions well, but we desperately need the option to search through all conversations. For example for a product name or any other keyword.

Nauli
Duitsland
Bijna 2 jaar gebruiken de app
Shopify heeft geantwoord 15 maart 2022

Hey, there. Thanks so much for taking the time to leave your feedback here; I can definitely see how a search function would be helpful within the Shopify Inbox app. I'll be sure to pass that onto our developers for consideration. Thank you! - Brie, Shopify Support

Bewerkt 13 augustus 2022

Add new features. the interface is more friendly now. It can do basic communication. hope to see more helpful and interesting features in the future. UPDATED if the app can add a search chat feature, that would be more helpful. UPDATED please improve to seeing videos from FB messenger attachment. UPDATED: The customer cannot share images and videos until now. Hope this feature comes up soon. Thank you

KPrepublic
China
Bijna 2 jaar gebruiken de app
Shopify heeft geantwoord 8 juli 2022

Hey, there! Thank you for taking the time to leave a review. I can definitely understand how useful those features would be for your business; I'll be sure to pass those on to our development team to consider for future updates. Thank you! - Brie, Shopify Support

1 maart 2022

Our repeat customers buy 2-3 times a year a few months between sales. I work hard to stay connected, and this app gives them an easy way to connect with me in the in-between times. I just started using it but that seems to be the way it's working for me so far.

CleanMatters365.com
Verenigde Staten
Bijna 2 jaar gebruiken de app
3 november 2023

Great to see the use of ChatGPT. However, it does need more input from customers who tend to limit the information that they give.

UK Direct Discounts
Verenigd Koninkrijk
Meer dan een jaar gebruiken de app
29 november 2020

Clients images never seem to come through to me so I always have to redirect them to email to see their attachments.

Wood Finds
Canada
Bijna 2 jaar gebruiken de app
Shopify heeft geantwoord 1 december 2020

Hello Wood Finds, thanks so much for your feedback and review!

At this time, clients are not able to send images through Shopify Chat, but we are working on adding that ability. Keep redirecting them to email for now if you don't mind.

Hope that helps! Get in touch if you need anything else, our team can be reached at ping@shopify.com

Best regards,
Veronica N.
Senior Support Specialist - Ping

21 november 2020

Love the ability to chat with customers on my site. Would love the option to have an away message outside of business hours.

Bloomingdeal$ Furniture Store
Verenigde Staten
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 23 november 2020

Hello Bloomingdeal$ Furniture Store, thank you for your review and feedback! Glad you love the ability to chat with customers.

For availability hours, we are working on adding that feature so keep your Shopify Ping app up to date!

There is a great Shopify blog post on the benefits and best uses of chats. I highly recommend this read.
https://www.shopifycompass.com/tutorials/building-relationships-and-driving-sales-through-live-chat

Hope that helps! Get in touch if you need anything else.

Best regards,
Veronica N.
Senior Support Specialist - Ping

26 maart 2022

It is a good app that allows customers to ask direct questions. however; the delay in getting the notifications sometimes means the customer has left the site. It does send the response via email but sometimes it would be good to interact with the customer straight away - otherwise a great app

Starburst Interiors Limited
Verenigd Koninkrijk
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 5 april 2022

Thank you for taking the time and sharing this review. We're delighted to hear that you're finding our app good for interacting with customers. We can definitely agree that it would be good to interact with customers straight away, and we'd be happy to pass your feedback about the delays and live interactions with our development team. Cheers! -Elias, Shopify Support