Recensies (5.697)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 78% recensies zijn 5 sterren
  • 14% recensies zijn 4 sterren
  • 3% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
29 november 2020

Clients images never seem to come through to me so I always have to redirect them to email to see their attachments.

Wood Finds
Canada
Bijna 2 jaar gebruiken de app
Shopify heeft geantwoord 1 december 2020

Hello Wood Finds, thanks so much for your feedback and review!

At this time, clients are not able to send images through Shopify Chat, but we are working on adding that ability. Keep redirecting them to email for now if you don't mind.

Hope that helps! Get in touch if you need anything else, our team can be reached at ping@shopify.com

Best regards,
Veronica N.
Senior Support Specialist - Ping

21 november 2020

Love the ability to chat with customers on my site. Would love the option to have an away message outside of business hours.

Bloomingdeal$ Furniture Store
Verenigde Staten
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 23 november 2020

Hello Bloomingdeal$ Furniture Store, thank you for your review and feedback! Glad you love the ability to chat with customers.

For availability hours, we are working on adding that feature so keep your Shopify Ping app up to date!

There is a great Shopify blog post on the benefits and best uses of chats. I highly recommend this read.
https://www.shopifycompass.com/tutorials/building-relationships-and-driving-sales-through-live-chat

Hope that helps! Get in touch if you need anything else.

Best regards,
Veronica N.
Senior Support Specialist - Ping

26 maart 2022

It is a good app that allows customers to ask direct questions. however; the delay in getting the notifications sometimes means the customer has left the site. It does send the response via email but sometimes it would be good to interact with the customer straight away - otherwise a great app

Starburst Interiors Limited
Verenigd Koninkrijk
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 5 april 2022

Thank you for taking the time and sharing this review. We're delighted to hear that you're finding our app good for interacting with customers. We can definitely agree that it would be good to interact with customers straight away, and we'd be happy to pass your feedback about the delays and live interactions with our development team. Cheers! -Elias, Shopify Support

Bewerkt 10 juni 2024

This is a great app so far. Would love a way to bookmark, star, or prioritize open chats or create some kind of ticketing system. As sometimes there is follow-up required with some questions.

Also would love the ability to save/organize/tag chats.

Tofino Towel Co.
Canada
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 10 oktober 2023

Hey, there! I'm glad you're liking the app so far! Thanks for taking the time to leave a review and some suggestions. I can see how these can improve your workflow and make it more efficient, so I'll relay the suggestions to our development team. -Summer, Shopify Support

9 juni 2022

It works good but need little more improvement in accuracy, notification and instigation. Overall works good.

Mountainor
India
Meer dan een jaar gebruiken de app
24 augustus 2023

Very good, solid app which fits in well with workflows while keeping bloat to a minimum.

My only suggestion is to provide a way to get rid of the fake notification badge which appears even when there's no messages for the customer, which is irritating for users and somewhat of a dark UX pattern.

It would be great if it only appeared when there's an actual message for customers.

Renda
Australië
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 29 augustus 2023

Hi, thanks for your feedback. I definitely hear you and can understand that the notification badge in appearing for new visitors can cause some confusion. I'll be sure to pass on your thoughts to our internal development team, so that they're aware of the need to customize or disable the notification badge. Thanks again! -Kimi, Shopify Support

17 februari 2022

I love the app and it really helps me communicate with my customers. Please update a block button for people who want to offer services or people who use it to harass businesses using your service.

TheLolaHoney
Verenigde Staten
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 7 maart 2022

Hi, there! Thanks so much for taking the time to leave a review for Inbox! We're so happy to know that Inbox has helped you build stronger communications with your customer base. Your idea of a 'block' feature to prevent spammers or harassment is a great idea! I'm happy to let you know that I'll be taking this feedback to our Product Development Team, so they can look into making it a reality in the future. Thanks again for your review, and we hope you continue to enjoy Inbox! -Imogen, Shopify Support

Bewerkt 23 februari 2022

Need on Desktop:
Ability to search chats (a must)
Relabel chat headings (this was there before but can't find it now?). Super handy to be able to add a customer name or note there.
Save images with an extension, have to rename them every time right now to open them.
Bulk manage chats (archive etc)
Expire old chats after xxx days
Also need to be able to sent the chat to the customer in Email afterwards like Shopify support does.
Thanks

Telescopes Canada
Canada
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 16 februari 2022

Thank you for writing your review and for providing us with some suggestions here. I can see why all of the changes you've suggested would be helpful and I'll be sure to pass these on to our app development team. -Victor, Shopify Support

21 juli 2022

sometimes dont receive messages, overall a very good tool. gives a professional touch to my business and helps in increasing sales

Saziken.com
Verenigde Arabische Emiraten
Meer dan een jaar gebruiken de app
13 oktober 2023

Very good. Seems to be a little laggy between phone and computer. It usually appears on phone immediately and sometimes message doesn't show up for up to 5 minutes on the computer. Other than that works great!!

Kenton Industries
Verenigde Staten
Meer dan een jaar gebruiken de app