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love this app... makes customer support so easy
was noch schön wäre, wenn die Kunden über diese Funktion noch Bilder schicken könnte. Ansonsten bin ich sehr zufrieden mit der App.
Easy to use and the tag function is good.
Logs you out whenever you travel overseas (so don't forget your password) - the absolute rubbish we've come to expect from the utterly useless development team at Shopify.
Update: since contacting support regarding the issues I have with this app, I have been inundated by spam conversations offering marketing services (none received in the 12 months prior, at least 30 spam conversations received since). Coincidence? I wonder!
Hi, there. I understand that it must be frustrating to login again when you're in a new location, and I appreciate you sharing your feedback here. I'll be sure to let our developers know about what you've been experiencing. Thank you! -Sophia, Shopify Support
The app doesn't work on my phone. it keeps signing me out and I miss messages. Not very useful if it doesnt work half the time.
Hello Good Vibes All Purpose Cleaner, thank you very much for your direct and honest review. Please accept our apologies for the troubles you have been encountering.
I will be sending you a private email to help with troubleshooting the problems. Please keep an eye on your inbox and hopefully we can work together to solve this! Thank you!
Best regards,
Veronica N.
Senior Support Specialist - Ping
It's insane that we spent all that time not knowing about this app. It can't get better. Thank you Shopify
Facile à utiliser et à personnaliser. L'application mobile fonctionne également très bien. Et gratuite ! Franchement géniale.
muy util para la web
The app has helped connect with customers who would like to engage with our business to help them make a purchasing decision.
The app works really well and is super simple to set up. It's very nice that it sends notifications to your phone and computer. I was hesitant about adding a chat feature to our store, as I thought there would need to be someone manning it at all times of the day. However, you can set up available hours and if a message is received outside these hours, you can follow it up via email at a later time.