Recensies (5.697)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 78% recensies zijn 5 sterren
  • 14% recensies zijn 4 sterren
  • 3% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
11 november 2023

So far so good

Home-Pro.in
India
Meer dan een jaar gebruiken de app
5 mei 2022

Chat is good but no way to turn off chat and just display FAQ after office hours. It would be perfect with that feature

Bloom Magic
Ierland
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 14 juni 2022

Thank you for writing your review and for sharing your feedback with us here. I can see why it would be preferential to disable notifications coming through outside of office hours and will be sure to pass your feedback onto our development team who work with Shopify Inbox. We appreciate your suggestions on how we can improve the app. -Victor, Shopify Support

13 november 2023

Easy to use. Provides useful info about customer.

Frank Hederman
Ierland
Meer dan een jaar gebruiken de app
27 januari 2021

I really like this App. Thank you For your help, and the vision you make for everyone to become an entrepreneur.

Haitianunion
Verenigde Staten
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 9 februari 2021

Hi Haitianunion, thanks for the review and kind words.

So glad to hear that you like the app so far. If you'd like to learn more about how conversational commerce can grow your business, I'd recommend checking out this Shopify Blog: https://www.shopify.com/blog/live-chat-customer-service

And, if you ever need assistance or have feedback, please contact us directly at ping@shopify.com or via the support link inside the app on your phone.

Wishing you success in your business!

Ruby C.
Senior Support Specialist - Ping

19 maart 2022

I use this app to communicate with customers that visit my store. The only reason I didn't give it 5 stars is that I wish it had some kind of ping to notify when a customer is trying to reach out

PetSquares
Verenigde Staten
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 2 april 2022

Hey, there. Thank you for taking the time and writing this review! If you're using the desktop notifications (https://bit.ly/3DyLxDv), then there is an alert sound and a visual indicator. That being said, for mobile notifications or mobile reminders (https://bit.ly/3sURAij), you can enable the sounds or the pop-up banner style for Shopify Inbox through the Notification settings on your iOS or Android device. If you need any help with this, then our support team would be happy to assist you. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support

28 april 2021

Pretty nice. A little bit more customization options would be great & "available hours" should be shown to customers directly.
But it works just fine :)

DarkDolls
Duitsland
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 3 mei 2021

Hello DarkDolls, Thanks for honest review and feedback!

I'm glad you like it so far. I really appreciate the feedback and will make sure that it is passed along to our Product Development Team. If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

1 april 2022

I really like how simple it is to get every message at the same place, but I wish there were more automation possible (complete flows with answer choices for the customers) and there is also much room for improvement concerning bilingual sites.

Quebec SUP
Canada
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 16 april 2022

Thank you for taking the time and providing the feedback! We're delighted to hear that you're liking our app. We understand that you'd like to have more automation features and language support for Shopify Inbox, and we'd be happy to pass your suggestions along to our development team. Cheers! -Elias, Shopify Support

4 november 2023

Good. Enjoy the contact with customers.

Lard Ass Butter
Australië
Meer dan een jaar gebruiken de app
26 december 2020

I have been using this app for over 6 months now. It is better than other third party apps. However, there is no auto-response feature. This doesn't raise notifications consistently thereby we missed customer entry/exit. Also, unable to ping/reach the existing customer after they exit the store. More features need to be added to earn 5 *

Swadeshi Boutique
India
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 14 januari 2021

Hello Swadeshi Boutique, thanks for your review and feedback!

Although Shopify Chat does not currently have auto-response feature, it does have an order look-up feature allowing customers to find a status on their order. Also, for the entry/exit feature, it does not send out notifications until the customer sends you a message.

We continually work towards making Shopify Chat a better app and rely on your feedback! If you have any questions, issues or additional feedback, we can be reached at ping@shopify.com.

All the best to your success!

Kind Regards,

Ruby C.
Senior Support Specialist - Ping

Bewerkt 1 december 2020

Have never used it before so I have no opinion as of this moment. Don't need 100 characters to make my point however.

Heartland Soapworks
Verenigde Staten
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 1 december 2020

Hello Heartland Soapworks, thanks for your review and feedback!

If you want to add more feedback at a later time to this review, feel free to update it!

You can also reach our team if you have any questions or issues. We can be reached at ping@shopify.com

All the best to your success!

Best regards,
Veronica N.
Senior Support Specialist - Ping