Recensies (5.734)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 78% recensies zijn 5 sterren
  • 14% recensies zijn 4 sterren
  • 3% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
Bewerkt 10 mei 2023

Easy app to install and navigate. 2 major issues:

You get a copy of every chat message on mail - meaning, suddely you will have 20-30 mails which just is a notification mail. Impossible to turn off. I did try with the help from support.

2nd - the number of scammers has increased over the past 4-5 weeks. all from Nigeria.

EBB & FLOW
Denemarken
11 maanden gebruiken de app
Shopify heeft geantwoord 14 april 2023

Hi, there. That is fantastic feedback. I'll be providing this on your behalf to our developers. As a workaround, you can adjust your settings to only receive push notifications to your desktop and mobile if you prefer, for the time being. Thanks again! - Skye, Shopify Support

15 juni 2022

Pas de souci a recevoir les messages de visiteurs. contente de la fonction de personnalisation des messages pre definis. satisfaite dans l'ensemble.

Ti Matelot
Mauritius
Bijna 2 jaar gebruiken de app
12 april 2022

I use this app daily to talk with my customers. It's really helpful and it works really well on mobile and desktop. Essential tool to a great, real time and authentic, customer service. The only improvement is in the UX, could be faster to reply or answer to a specific question, like some other chat tools. Strongly recommend!

Wayz
Portugal
Bijna 2 jaar gebruiken de app
Shopify heeft geantwoord 2 mei 2022

Thank you for taking the time and sharing this review! We're delighted to hear how Shopify Inbox is supporting your daily interactions with customers and we'd be happy to share the feedback on improving the UX, optimizing the response times, and adding more chat tools with our development team. Thanks again for choosing Shopify Inbox. Cheers! -Elias, Shopify Support

Bewerkt 29 september 2022

Llevo 3 meses usando esta app va bastante bien y cumple su función solo acotar que el tema de notificaciones si falla un poco, porque a veces me notifica y otras veces no, yo creo que si pudieran arreglar este pequeño bug le daría 5 estrellas a la app.

Piscinas Uranor
Spanje
Bijna 2 jaar gebruiken de app
15 april 2022

The integration with shopify is very nice. Order information, number, customer. It's all there. Only thing is that the app on my iphone is quicker than the website. Sometimes the browser is like a minute slower with the message. Not perfect for a chat app.

Dutch Mud Men
Nederland
Bijna 2 jaar gebruiken de app
21 juni 2022

Great app. Improving every time. Needs some improvements in awesome functions to work as best on marketplace.

ROSAS SAS
Colombia
Bijna 2 jaar gebruiken de app
27 augustus 2022

this inbox feature is good by mobile app of shopify inbox is not working kindly check your mobile app

hairspecialist
Pakistan
10 maanden gebruiken de app
Shopify heeft geantwoord 19 september 2022

Thank you for getting in touch and writing your review, and I am glad to hear that you've found Shopify Inbox to be useful so far. In terms of the issue you're having, I would recommend contacting our support team directly so we can look into this for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support

24 februari 2022

It functions well, but we desperately need the option to search through all conversations. For example for a product name or any other keyword.

Nauli
Duitsland
Bijna 2 jaar gebruiken de app
Shopify heeft geantwoord 15 maart 2022

Hey, there. Thanks so much for taking the time to leave your feedback here; I can definitely see how a search function would be helpful within the Shopify Inbox app. I'll be sure to pass that onto our developers for consideration. Thank you! - Brie, Shopify Support

Bewerkt 13 augustus 2022

Add new features. the interface is more friendly now. It can do basic communication. hope to see more helpful and interesting features in the future. UPDATED if the app can add a search chat feature, that would be more helpful. UPDATED please improve to seeing videos from FB messenger attachment. UPDATED: The customer cannot share images and videos until now. Hope this feature comes up soon. Thank you

KPrepublic
China
Bijna 2 jaar gebruiken de app
Shopify heeft geantwoord 8 juli 2022

Hey, there! Thank you for taking the time to leave a review. I can definitely understand how useful those features would be for your business; I'll be sure to pass those on to our development team to consider for future updates. Thank you! - Brie, Shopify Support

1 maart 2022

Our repeat customers buy 2-3 times a year a few months between sales. I work hard to stay connected, and this app gives them an easy way to connect with me in the in-between times. I just started using it but that seems to be the way it's working for me so far.

CleanMatters365.com
Verenigde Staten
Bijna 2 jaar gebruiken de app