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Aumentan mis conversiones y funciona genial, mi empresa tiene varios servicios asociados a mis productos y esta app me a solucionado la vida para brindar presupuestos y aumentar mis tickets. Bravo Shopify!!!
Bien en general. Falta incorporar el link de la página de dónde realiza la pregunta, de forma de identificar el producto por el cual pregunta
I am still learning how to use this app, but so far it has been easy to work with and even someone like me can figure out how to use it. I am not Tech savvy, so this app has been very helpful to get my business up and running
Used app to connect my messaging account to my Shopify store. Works, but needs further feature upgrades.
I like this app, it has landed me some good sales one way or another. Its a good way to start a conversation with a customer. My only problem with it is that it needs to have an option to block fake users.
I nearly removed the app as I was getting spammed with suspicious links from what was clearly a bot. It has stopped for now though.
Love this app, as it helps our visitors to contact us and solve their problems and certainly it helps us in CRO. The only suggestion, I have for the developers is that please give more customization options and also give the option to move the chat icon around freely.
Hi, there! I'm glad to hear you're enjoying the app so far and it's helping you build relationships with your customers while growing sales. We appreciate your feedback, and I'll be sure to let our development team know that additional styling options would be valuable. -Olivia, Shopify Support
Its has the right features and good integration that you need with any chat client. The only place its lacking is the customization of the look and placement on the website which should be granular otherwise its egoistic when you expend to dominate a single spot on the website which is prime for a lot of services.
app is working nice receiving messages from Insta and FB, but is there a way I can see attachments that customer is sending ?
Hey, there. Thank you so much for taking the time and sharing this feedback with us! While you can send images to customers with Shopify Inbox (https://bit.ly/39J3Prc), there isn't a way for customers to send images or attachments at the moment. Nevertheless, we understand that this is an important feature to you and we'd be happy to pass this suggestion along to our development team for considerations on future releases. Cheers! -Elias, Shopify Support
This app helps with customer enquiries anytime of the day. Very useful. It will help if the app can real time indicate another user in the store is typing/ drafting the message. This is to avoid duplicate replies from different users.
Hey, there! Thanks for leaving a review; I'm so happy to hear that you're finding the app to be useful. I can definitely see how handy it would be to indicate if another staff member is typing - I'll be sure to pass that on to our developers as a feature request for you. Cheers! - Brie, Shopify Support
I use this to receive text messages on my website. It would be nice if it had a spam blocker. There is quite a bit of spammer out there.
We appreciate you taking the time to write your review and sharing how you feel Shopify Inbox can improved. We are aware that spam messages are an issue for many merchants using the app and I will be sure to pass your comments onto our development team. -Victor, Shopify Support