Shopify Inbox

love that it replies back to client's questions with full details of service and suggestion. its quick and fast like a human mind.

Works well as a messaging service EXCEPT from the security of the app and zero protection from scammers and fake email use. Spammers can use fake emails to send messages and leave you endless spam and there is no way to stop them, leaving you sifting through spam to find your genuine customers.

The app needs an email verification system or an IP blocking capability to make it more secure. Because of this huge flaw, I give it a 1 star review.

Highly recommend this app. Very easy to use, and easy to set up automated replies. We get far more enquiries through our website using this app than our previous chat. I like that I can have the app on multiple devices so customers never get missed.

it save our lives, .. customer message us with questions about our web site and found problem and fixed it right away, other wise we would have lose $$$$ of sales.

really like this so far! I can see what customers have in their carts and every step of our interactions to keep my records straight.

I love this app. The inbox app has been so helpful to my website. It automatically provides answers to customers and gives suggestions. It is an added asset indeed and provides a unique feature.

We recently started using this Shopify chat app, and it has been a game-changer for our store! The integration with Shopify's backend is absolutely flawless, making it incredibly easy to manage customer interactions directly from our admin dashboard.

The app's user interface is clean and intuitive, allowing our team to respond to customer queries in real time without needing to switch between platforms. Features like automated responses and quick replies save us so much time, and the chat history being synced with Shopify orders helps us provide personalized support effortlessly.

It has significantly improved our customer communication and even boosted our conversion rates. Highly recommended for any Shopify store owner looking for a reliable and efficient chat solution!

Great app for customer service. Beware of the barrage of spam you'll receive from marketing firms, but at least you can block senders.

We've been using the Shopify Inbox app for a few weeks, and it’s been fantastic! The app makes it so easy to engage with our customers in real-time, which they truly appreciate—it’s a seamless way to get them instant help without any barriers. We also love the feature that lets us send a message to customers when we're back in the office, keeping the communication flow smooth. Highly recommend it for any business wanting to boost customer satisfaction and streamline support!

App is easy to use and a good way to manage communication with customers.