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No way to know when your customers have send messages to you other than following the chat monitor all the time. No idea how to uninstall either, doesn't show in the aps.
Hello Wølmark Finland, thank you for your feedback. The app on your phone and desktop versions will make a sound notifying you of a new message.
Uninstalling is via your Settings > Sales channel, but I am going to send you a private email and we can work together on this. Talk soon!
Best regards,
Veronica N.
Senior Support Specialist - Ping
We have a loyalty points button on our site. I can move it to the left-hand side so that it doesn't sit on top but on mobile the point button sits on top and blocks the text input field.
Need some better option for positioning. or create documentation on how to fix issues like this
Doesn't allow you to delete the FAQ: "can I get an update on my order status". Since I couldn't delete it, I just turned it off. So not using the chat feature within the store. I would use it if they allowed us to delete that. I know many others have asked for that.
Hey, there. Thank you for taking the time to leave this review. We appreciate you providing us with his feedback and I can certainly see the potential benefit in your idea. I can certainly see the potential benefit in removing this status message. There is currently no way to remove this message, however, I would be happy to send your feedback up to our developers for future consideration.
Thank's again!. -Marty, Shopify Support
Is there a way to have it optional providing the name and email address to continue the chat? It might discourage people from starting a chat at all if they want to ask just a quick question.
Hi, thank you for your review. For context, the reason behind the email address requirement prior to chatting is to allow merchants to follow up with customers in case they leave the chat or store. I can totally understand your perspective however, so I'll be sure to pass along your thoughts to our internal development team. Thanks again! -Kimi, Shopify Support
Unfortunately had to disable the app because it's lacking a couple of standard features in comparison to other visitor chat apps. Also, as Ping for Android took a while, would have expected at the very least, it would have the same features as the IOS verison. For now it doesn't - one example, can't set availability hours.
Hi NNEYAH Cards & Gifts.
Thank you for that feedback.
There are some features that were not added in the initial first version of Shopify Ping for Android that we intend to incorporate in future updates. Features that are integrated into the iOS version of Ping such as sharing product pages, draft orders, discount codes, as well as working with Kit, will be added in the future as we build upon Ping for Android.
Due to the rapidly changing e-commerce landscape we wanted to get what free tools we had available in the hands of our merchants as quickly as we could, which is why some features were omitted.
If you have any questions or additional feedback as to what you’d like to see in Shopify Chat on Android moving forward, please feel free to reach out to our team directly at ping@shopify.com.
Ho provato questa APP che mi ha consigliato uno dei Guru, trovo sia una soluzione veramente efficace e funzionale! Facilissima la personalizzazione. Grazie
Hello All'Ortolano, thank you very much for your review! We really appreciate you taking the time to leave 5 stars.
If you ever have any question regarding Shopify Chat or Shopify Ping, please get in touch with us directly at ping@shopify.com
Wishing you lots of sales!
Warm regards,
Veronica N.
Senior Support Specialist - Ping
I'm disappointed that I can't change the initial message, I run my shop on my own and my customers know this so using the word "we" sounds dodgey.
It's a bit slow as well and and offline message option would be good. Sorry but can't use it the way it is, will do more damage than good. Hopefully Shopify takes on board everyones comments here and makes some changes.
Hi Silken Twine,
Thanks so much for your feedback, and rest assured that the team is paying close attention to these feature requests and frustrations about the current limitations. We will be working on allowing customization of the greeting message and on providing an offline message option. Thanks for your patience in the meantime!
Best,
Ellen
La App è fatta molto bene ma non è possibile una funzione essenziale: disabilitare la visualizzazione e nascondere il modulo pre-chat dove vengono richiesti il nome, cognome ed email del visitatore.
The app really seems great and was an exciting prospect for our store, but unfortunately there's currently a killer flaw: the inability to turn off pre chat form. Requesting a visitor's name and email before talking with them first will greatly reduce the number of people that contact us. People are wary to share their information and it's an unnecessary first step. Hopefully Shopify developers will make it possible to turn off this feature soon.
Hi, thanks so much for taking the time to leave your feedback here with us. I definitely understand your perspective and can see how the form may deter visitors from wanting to start the live chat in the first place. I'll submit your thoughts as feedback to our internal development team, so that they're aware of the need to customize or disable the form within the Inbox app. Thanks! -Kimi, Shopify Support
I used this app to help to talk to my customers, to make sells and to make sure they get the best service I can provide.
Hello thetechiecenter, thank you for leaving a wonderful review!
I'm thrilled to hear that Shopify Chat is doing exactly what you need! If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com or directly through the Shopify Ping mobile app support.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping