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I was able to see the messages and reply easily to the customers. However, I need to figure out how to turn on text alerts/alerts, notifications to come to my cellphone so i can respond faster to my customers.
Thank you for taking the time to write your review and I am delighted to hear that you've been able to get in contact with your customers through Shopify Inbox.
In terms of notifications, you should be able to turn them on via your mobile device's settings and receive a notification whenever you receive a new message. You can read more about Shopify Inbox notifications over on our Help Center: https://bit.ly/3uloSrK. -Victor, Shopify Support
tenemos algun problema con las estadisticas de seguimiento
llevamos mas de un mes sin encontrar una solucion para esto. por el resto bien
We have had a fairly good experience; it was initially a rocky start with the interface issues to other selling channels but once those issues were resolved then it has been pretty good.
Works great to communicate with customers. Only downside is having to sign in all the time if you get notified and don't have the web page or app loaded already. It's not too much hassle but if a customer is waiting live then it will consider you "away" and might end up emailing them by the time you reply.
Thank you for taking the time and sharing this feedback with us! We're delighted to hear that our app is working great for communicating with customers. We also appreciate the feedback on improving the sign-in or response process, and we'd be happy to share them with our development team. Cheers! -Elias, Shopify Support
Het lukt best goed om te communiceren met de Shopify inbox maar de app is soms wel wat traag. Het duurt even voor deze open gaat.
easy to chat with customers on a desktop computer, tablet, or phone. Im able to respond to customers when im not at the office.
Works fine with shopify theme! Could have more design settings. For example other type of chat icons.
Hi there Knifehero, thanks for leaving a review and providing feedback!
Customizing the chat icon will help with overall site branding and is great feedback that I will be sharing with the team. We are always working on improving Shopify Chat. If you have any other feedback or questions, please do get in touch with our team at ping@shopify.com.
Thanks again!
Ruby C.
Senior Support Specialist - Ping
The app works well and does as it should for an easy online chat app. I wish that you could attach images in the chat to better assist customers, I have to ask them to email me for that. I would also like it if I could send more than one link at a time and have it popup as a preview window. Lastly, there are issues with the shopify inbox on my computer communicating to the shopify inbox app on the cell phone. I will read a message and mark it closed yet I still have the notification on my app and no unread messages in the "open" section. Just a small glitch. Notifications are persistent and not as customizable as they should be. Could be slightly improved and be really wonderful!
Thank you for writing your review and for letting us know how you have enjoyed Shopify Inbox so far, and how you think it could be improved. I am happy to share that in the latest version off the app, customers will now have the ability to send images in their conversations that you can then view in the app. We also appreciate your feedback on the notifications issue which I will pass onto our development team. -Victor, Shopify Support
Does what it is supposed to do.