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I would like Shopify Chat to be able to present my photograph and show my name the same way as Drift does it. So that the conversation is more personal.
Hello orgamix.life, thank you very much for your feedback and review! I like the idea of personalizing the chat app, however something to note, the Shopify Chat app is already on your website, so it is definitely showing your brand, but just not your personal name.
I'll put that idea to our product developers, along with the ability to share photos and images. Thank you very much!
All the best success,
Veronica N.
Ping Support
The features seem good. However, I did not get any pop up messages with alert sounds on my mobile, which resulted in delay in response to customers. Is there a way to reolve or set up that I did not see. Help required.
Thank you for taking the time and sharing this review! While receiving new messages through mobile notifications can vary depending on your device as suggested on our guide (https://bit.ly/37W2VGK), we'd be happy to pass your feedback to our development team so they can continue to explore ways on improving the mobile notifications for Shopify Inbox.
That being said, if you're looking for real-time notifications, then we'd recommend using the desktop notifications (https://bit.ly/3DyLxDv) feature for the time being. Cheers! -Elias, Shopify Support
I really like the app, but would like it better if you could search for a message instead of going through each one.
Hey, there. Thanks for taking the time to leave us a review for Shopify Inbox! We're happy to hear you've been enjoying the app! I agree that having a way to search for conversations would be a helpful addition to Inbox. I've gone ahead and passed your feedback along to the Inbox Team, so the can consider adding such functionality in a future update. I can't promise when that update may be, but you can feel confident in knowing your feedback was seen. Thanks again! -Imogen, Shopify Support
Nice free app. The only thing that annoys me, is that enter automatically sends the message, and you need to hold shift to make a new line. There should be a setting to disable this, so you can only send by clicking "send"
Thank you for taking the time and sharing this feedback with us. We understand how automatically sending the message as opposed to creating a new line when hitting enter can be annoying, and we'd be happy to pass this feedback along to our development team. We hope to see this change come to fruition in a future update. Thanks again! -Elias, Shopify Support
Werkt goed, blij mee :) Geen gedoe, geen problemen. We werken er dagelijks mee en de klanten lijken er ook tevreden mee te zijn. Fijn dat het in de mailbox binnenkomt.
Only I have a huge problem with the csv, why isn't it possible to download a simple csv, put in the info and upload it back again?
Hey, there. Thanks for taking some time to leave a review for Inbox! Are you having troubles editing and uploading a CSV related to Inbox? Shopify does require certain columns to be included in uploaded CSVs, so it's important to download one of our CSV templates and structures your uploads around that. It's best that you reach out to our Live Team for some assistance using this link: https://bit.ly/2AWw5VA. They'll be able to authenticate you and help resolve your uploading issue. -Imogen, Shopify Support
It's a great app, however it needs one feature. The ability to download a conversation in the rare case you get a chargeback possibly as a PDF
Its a beloved feature for our customers. If only the app would support notification for multiple stores - that is so important for us and I guess many other multiple store owners.
Hi ZARKOPERFUME, thank you for review and feedback!
I'm so pleased you are using the app to establish connections with your customers. We have received similar feedback that merchants would like to use Shopify Ping on multiple stores. Although this is not a feature that is currently available (our developers are looking into this), I do have a work around. If you have two devices - like an Ipad and Iphone - you can use each device to log into separate stores.
Hoping this leads to increased conversations and conversions.
All the best,
Ruby C.
Senior Support Specialist - Ping
It would be much better if it has translation function. Shopify Inbox does help much. Thank you all!
Great app runs smoothly and hopefully, additional features will be developed. Cant go wrong with a shopify developed app.