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I would like to be able to disable where chat tells me a person is back online. If that is going to pop up everytime someone logs back in that will be annoying
Hello Lotus Energy, thank you for your review and very valuable feedback!
The notification for when a person is back online was implemented so you don't miss any opportunities for chatting - we were hoping that would not be too disruptive. However, you should only receive a sound notification and red dot if the customer leaves a new message, and that new message will be at the top of the chain.
Your feedback is valuable, so I will still take that to our product team, thank you!
If you need any clarification or have any questions, feel free to contact our team directly at ping@shopify.com or via the support section of your Shopify Ping app.
Warm regards,
Veronica N.
Senior Support Specialist - Ping
Application facile à utiliser. Le plus est l'intégration de la messagerie Instagram. Dommage toutefois qu'elle ne soit pas intégrée en natif sur Shopify et permette d'envoyer des message depuis les commandes (le GROS points noirs de Shopify)
So far, so good. Overall, it has a basic function but works pretty well. Quick Answer is a great feature. Give me an LLM or Langchain pipeline and I'll give it 10 stars. :)
One of the Easiest Platform For StartUps, We came across..And We Use pretty much all know e-commerce platforms !!
mi piace, resto in attesa di altre caratteristiche che spero arrivino presto.
ho avuto problemi quando scrivo più messaggi alla stessa persona, non capisco se non vengono inoltrati.
superbb so its to use hope it will give good servicekcjpoicudcnhbc kxmcax lxcjkxjckx xljozxj9sjkichjhn
Hello Royal Plant Scape, thank you for leaving a review!
I hope you find the app easy to use! Shopify chat is a great tool to support your customers. Here is an article on how to optimize our chat tool: https://intercom.help/kit/en/articles/4775586-how-to-optimize-chat-on-your-shopify-store
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
This app is really helpful. My only complaint is it allows only 1 store. I have 3 that I currently manage for different pieces of our company. It would be nice to manage them all without having to log out and log back in, ESPECIALLY on my mobile app.
I'm delighted to hear that Shopify Inbox has been a useful tool for your business and thank you for providing us with your feedback via your app review.
In terms of having to log out and then back in each time when you have multiple stores, I can understand why this is a time-consuming and frustrating process and I will be sure to submit your comments to our development team. -Victor
I really like this app. But sometimes you have to log in so many times to get to your messages. Would love it if there was a quicker way!
I really like when I will chat with Shopify and it is very helpful.but some fields are not included in this section that we need help and asked from your expert
Hello AmpleuShop, thank you for taking the time to leave a review!
It's great to hear that you like the chat feature of Shopify Chat. I'm including a resource on how to optimize chats on your store front to get the most out of the app! Here is the link: https://intercom.help/kit/en/articles/4775586-how-to-optimize-chat-on-your-shopify-store
If you ever need any help, have questions or more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
I used the app to converse with customers better.
It could handle email replies better - especially if they contain images and hyperlinks as it makes it difficult to read.
Thank you for writing this review! We're delighted to hear that our app is helping you converse with customers better. We also appreciate your feedback on improving the readability when the email contains images/hyperlinks, and we'd be happy to pass this feedback along to our development team. Cheers! -Elias, Shopify Support