Shopify Inbox

its good. I can get notifications on my phone so I don't miss any messages.

Shopify Inbox is a game-changer! It’s super easy to use, with all the features you need to simplify customer interactions. The fact that it integrates directly with Shopify makes life so much easier—it’s straight-up conversations without the hassle of overcomplicated CRMs or extra bells and whistles. Highly recommend it for anyone looking to boost their customer service!

ok

Best app ever

A must-have app on your store. Very easy to communicate with the customers.

its ok but sometimes i can't access messages from my customers. I get the notification on my phone. When I go to the inbox the messages do not appear.

I have tried refreshing my browser and everything.

Please help.

Working as intended

Good product and works well

I am happy with this app. helps me allot. would recommend everyone.

This is generally a decent chat app that seamlessly integrates with their own Shopify ecosystem. The one thing I would improve is the push capabilities because when I've read/responded to a message on my iPhone, for instance, I don't want to still see an unread message on my iPad and/or Mac (without needing to enter said message to make it refresh).

The biggest bummer was when they discontinued iMessage support, which is what the majority of my customers used to contact me with (since I make accessories for the Apple ecosystem). I understand that iMessage changed their terms of service and had different requirements to use iMessage for Business, but I wished that Shopify just adhered to the new requirements and kept this working because it's a better platform to chat with customers on (via the Shopify Inbox integration). The reason is because if it's just via the website, if the customer closed the website, the response doesn't get to them (unless they leave an email address, which many don't). With iMessage for Business, it'll reach their inbox regardless of time zones and they'll eventually read it (and the same on our side). Since e-commerce is global, I can't always be awake and monitoring the chat app in case someone halfway around the world has a question.