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For a free app it works fine. If basic message templates were added for instant answers that would save us a lot of time. Other apps have them. Easy, peasy.
Hi, thanks for taking the time to leave your review here with us. I'm sorry to hear that you've had a negative experience with our live support team. If you're looking to allow your Staff members to access specific features of Inbox, you'll need to set them up with the correct permissions: https://shopify.link/05Qk on their Staff account, as detailed below.
- To reply to customer messages: ‘Customers’ permissions
- To send product pages in chats: ‘Products’ permissions
- To send discount codes in chats: ‘Discounts’ permissions
- To send draft orders in chats: ‘Draft Orders’ permissions
If you still need further help however, I encourage you to contact our live support team once more: https://shopify.link/qLKl, so that we can have another try at assisting you. Thanks! -Kimi, Shopify Support
I do like this app as it's easier for customers to contact you instantly without waiting. However we've had a couple of occasions where people have used obscene language and there's no way to block them.
I'm glad to see that you've found customers have been able to contact you directly through the Shopify Inbox app but am sorry to hear that some have used this feature to send rude and obscene messages to you.
Shopify's support team is able to place a 7-day block on specific users from contacting you through Inbox, so if you'd like to make use of this please contact us directly so this can be done for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Per ora funziona bene ed è comoda perché tutti i messaggi dei clienti finiscono dentro un unico posto. All'inizio avevo riscontrato un problema con la visualizzazione della chat da desktop che una volta aperta usciva dallo schermo.. poi però è stato risolto.
very good application for this website purpose
We previously used Tidio as a live chat feature on our website however, learning Shopify offered a live chat addition without an extra fee we though we'd give it a go. Features-wise it offers us nearly everything we previously used with Tidio however, the feature I miss most is the search function. Messages from customers are still held within the system after the customer is no longer active however, should you need to contact that customer regarding something you have to scroll through (in our case) hundred of messages to locate that same customer. As time goes on and more messages are received this only becomes worse however, its really not the end of the world. The positives far out-weight the negatives in this case!
Hey, there! Thanks so much for taking the time to leave a review for Shopify Inbox! Any feedback for Inbox is always appreciated. It's great to hear that the app has been fitting the bill for most of your needs! Your request for a 'search' function is a great idea, and actually something people have brought to us before. I'm going to pass along this feedback to our Development Team so they can look into building this functionality in the future. A temporary solution to consider is using the Crtl+f function on your page with your conversations, as it may be able to help you find those older conversations quickly. Let us know if you have any additional feedback for us! -Imogen, Shopify Support
I am using this App on my store www.snazzyhunt.com for the real time customer live support. Its really very helpful in store conversion. I recommend it to every shopify store owner to use this Amazing App. Thank you Shopify
The Shopify Chat app has helped with conversions. We've generally found email inquiries are down and Chat numbers are up. Customers like the immediacy of it and we like the standard reply options. We'll see if we can keep up in the busy season. I wish it had an option to search previous conversations. if a customer starts a new chat, there is no way to find their earlier chat except for going back through all of the previous chats for the whole store. If a search option was added I'd give it 5 stars.
Hey there, DR Mower Parts. Thanks so much for taking the time to leave a review for us. We're so glad to hear about the value that Inbox has added to your customer service workflow. Your suggestion regarding there being a search function to locate older messages is fantastic. I will be bringing this feedback to our product development team, so they can see that the desire for this feature is alive and well. Thanks again for your review! -Imogen, Shopify Support
Gostei muito deste APP Poderia ter integralização com whats App?
Muito boa a ideia experiência premium!
abraços!
needs a more noticeable sound when messages arrive!
the great and essential app, that allows real-time chat with customers. glad its from shopify. we just started using it.