Recensies (5.723)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 78% recensies zijn 5 sterren
  • 14% recensies zijn 4 sterren
  • 3% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
18 mei 2024

This app is great and our customers find it very useful too! I was initially a little unsure about it asking for their email addresses at the start of the chat, but it has allowed positive follow up when we've missed a question and also further information later on, when it's required, and that can only be good :)

The Acorn Gallery
Verenigd Koninkrijk
Bijna 4 jaar gebruiken de app
20 augustus 2024

good

TJORI
India
Ongeveer een jaar gebruiken de app
15 juli 2024

The refresh on mobile is a little slow.

Givelocc
Verenigde Staten
Meer dan 2 jaar gebruiken de app
15 juni 2024

Helpful. Powerful. High value. Best features: iOS app, visibility into the customer profile, canned responses

GelaSkins
Canada
Bijna 3 jaar gebruiken de app
10 juni 2024

I can certainly see the utility of this app, however, this app seems to be a favorite of FIVERR as well. Most of my interactions from this app are from people trying to sell me something, instead of vice versa.

Pixel8ted Designs
Verenigde Staten
7 maanden gebruiken de app
1 juli 2024

Really easy to use. Would be ideal if it had a chatbot feature.

Leaf'd Box
Verenigde Staten
5 maanden gebruiken de app
Bewerkt 18 juni 2024

Its okay app, but not the best in the market. I am using it because its free.

Canada Greenhouse Kits
Canada
Meer dan een jaar gebruiken de app
5 september 2024

J'aurais souhaité que les clients ne soient pas obligés de mettre une adresse mail pour envoyer le chat, mais je comprends que c'est nécessaire

Accessoires B2C
Congo-Brazzaville
Ongeveer 2 uur gebruiken de app
22 april 2024

When it's working it's fantastic! It works 90% of the time. Customer's don't ever see the hiccups. The two factor authentication login forces this app to log out occasionally. I do not always realized this occurs, then I won't get any chats to my phone for a few days. During my busy season this really helps convert sales; customers can get answers faster. Even if the answers are not instant, I can usually reply in a matter of minutes. I love the quick replies. Those answer 80% of the questions customers have "what is your return policy ?" "what are your size details ?" I ask customers to provide their email address so I can always track them down. Most people understand the chat is tied to a human being at a small business. Most customers will wait for a few minutes. I have had a couple people get on the chat and be rude and nasty, it hasn't happened for a couple years. So, I think it's a great plugin for your Shopify store. I've been using Inbox since it launched! I wish I could customized the placement a little more, the code lays on top of your store visual layout code...still that's the reality of UX design. Inbox is a fantastic little plugin by Shopify! I recommend to all business owners, especially if you're seeing a lot of abandoned carts or have a product with complex sizing options!

RavenRova
Verenigde Staten
Meer dan 3 jaar gebruiken de app
8 november 2024

l'installation n'est si intuitive qu'il n'y parait

Marcel Robert
Frankrijk
2 dagen gebruiken de app