Shopify Inbox

good

This app has really been helpful to us. It doesn't just get the job done, it also captures customer's intent and where they are at on their journey to conversion.

I receive an email notice as soon as somebody visits the webpage and leaves a comment. It works!

Great on desktop
not as great on mobile

When it's working it's fantastic! It works 90% of the time. Customer's don't ever see the hiccups. The two factor authentication login forces this app to log out occasionally. I do not always realized this occurs, then I won't get any chats to my phone for a few days. During my busy season this really helps convert sales; customers can get answers faster. Even if the answers are not instant, I can usually reply in a matter of minutes. I love the quick replies. Those answer 80% of the questions customers have "what is your return policy ?" "what are your size details ?" I ask customers to provide their email address so I can always track them down. Most people understand the chat is tied to a human being at a small business. Most customers will wait for a few minutes. I have had a couple people get on the chat and be rude and nasty, it hasn't happened for a couple years. So, I think it's a great plugin for your Shopify store. I've been using Inbox since it launched! I wish I could customized the placement a little more, the code lays on top of your store visual layout code...still that's the reality of UX design. Inbox is a fantastic little plugin by Shopify! I recommend to all business owners, especially if you're seeing a lot of abandoned carts or have a product with complex sizing options!

It works well

J'aurais souhaité que les clients ne soient pas obligés de mettre une adresse mail pour envoyer le chat, mais je comprends que c'est nécessaire

its everything good just there is a need of little improvement of mobile app notifications and the first owner respond to the costumer may delay or not appear until you reload the page anything else is amazing

Shopify Inbox is very useful. I like that you can set parameters for auto-replies when you are not around to answer immediately such as customers asking questions in the middle of your night.

Nice app