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this is a great feature - just one small thing that would make it immensely better - some sort of stand alone application. being forced to use a browser has its downsides. but... the mobile app is great with it. just wish it had an accompanying windows app. if it did - its a no brainer 5 star
Hey, there! Thanks so much for leaving a review for Inbox! We're happy to hear that you've enjoyed the app so far! Your idea about building a web-app for Inbox is a good one, and honestly not one I've heard before. I think it would be worthwhile to tell our Product Team about this request, just so they can have it on their radar! I can't comment on if this feature will come into existence, but I'm happy to put it on the radar of our team! Thanks again for your review! -Imogen, Shopify Support
good and simple to use
It looks good, however, can't figre out how to configure answers to FAQ, that should be a simple feature. If I can't do that I will have to uninstall as there will be a lot of messages that are only a waste of time to answer.
Hi there! Thank you for reviewing the Shopify Inbox app. To configure your FAQ section quickly, you can utilize the Instant Answers feature. This allows you to create automatic responses for frequently asked questions, which will be presented to customers when they click the chat button. You can learn how to set this up by following this guide: https://shopify.link/kz7D. -Mac, Shopify Support
Fungerer super godt, jeg kunne ønske mig ekstra funktioner som at man kunne lave en boks hvor de klikkede af om vi måtte sende dem mails under kontakt og større mulighed for at lave automatiske svar på samtaler.
I hoped there was a way that the visitors could chat without leaving any contact details...that would, I believe, make things easier and faster..
Thank you for your review. I can certainly appreciate how this could lower the barriers for communication, and I have shared your feedback with our development team for consideration. -Olivia, Shopify Support
It seems to be working fine, which is strange considering it is a Shopify-made app. By the way, there is a bug with the official Bundles created using the new official app.
In fact, bundles are always showed as not in stock in the chat on buyer side (of course they are not). They appear in stock from admin side, even in Inbox, but not on the chat. That's strange and must be solved asap
Prima. Nog zoekende naar wat instellingen die aangepast moeten worden. Standaard een naam en e-mail vragen werkt niet laagdrempelig.
Have to have this app available for Android users, however I can see A LOT of the functionality that's available with the iOS version is missing. Any time frame when we can expect to see these features matched?
Hello Trini Jungle Juice Store, thank you very much for your review and feedback! Yes, the Android version is a little slimmer, but we are working on adding the same functionality currently available in the IOS version. I don't have a time frame, but tools will be released gradually after full testing.
Keep your app updated and you will soon be able to enjoy some more new features. Thanks again for your feedback!
Best,
Veronica N.
Ping Support
In the form in which the client leaves his data for contact, no phone number. How do I insert a phone number item?
Hi, there! Thanks for taking the time to leave us a review for Shopify Inbox. At this time, you're unable to edit the pre-chat form to request a customer's phone number. At this time, emails are collected to allow you to speak to your customers asynchronously via email if both parties aren't able to participate in a live chat. However, having the option to request this information would bring some additional value to Inbox. I've gone ahead and passed your feedback along to the team for future consideration. Thanks again for your review! -Imogen, Shopify Support
I like the live chat. Not sure about the customer's email/number required to chat which may send ppl away and the fact that you have to have shopify ping opened to work it. However, it seems promising and fairly simple to install and use.
Hello Diamonddvine, thanks for taking time to leave a review and provide feedback.
Glad you like the live chat! Hopefully you are seeing customer conversations leading to increase in business. The automated email/number request is meant to help link pre-existing customers in Shopify's admin or create a new customer so that you can easily follow up with the customer outside of the chat, if needed. If you are using shopifyping.com to manage your customer conversations, then yes - it would have to remain open to reply to customers. However, when you are away from your desktop, try downloading the mobile version of Shopify Ping available in the Apple App store and Google Play store to continue to receive notifications and chat with customers from the convenience of your mobile device.
If you need any clarification or have any questions, feel free to contact our team directly at ping@shopify.com or via the support section of your Shopify Ping app.
Thanks again,
Ruby C.
Senior Support Specialist - Ping