Shopify Inbox

time saving ,i will defently recommend it

it has helped me convert

We like the idea of using the Shopify inbox on our site but in reality the app is too basic.

There is no ability to universally select notification settings. Notifications are automatically set to ON and now everyone with access to our store is getting notifications.

To switch this off - EVERYONE will need to individually enter the app and disable notifications for themselves. Even if you have 100 staff members who are nothing to do with customer service. That is bad app design.

As the store owner I should be able to select who gets access to Shopify inbox and universally what the notification settings are.

I think there also needs to be more functionality integrated around which staff members are currently available to take conversations - ideally auto allocating them to people on shift.

its great

Easy to use an setup.

good app. Will be glad to share with others. shopify works fine for the time being.

utile e facile, mi mette a contatto coi clienti

Am Anfang waren wir von der App begeistert. So konnten wir über eine App alle Shops gleichzeitig mit einem Chat ausstatten. Aber sein einiger Zeit meldes sich die App einfach ab. Die Sitzung wird abgemeldet auf dem Handy. Das große Problem davon ist, dass man nicht merkt dass sich die App abgemeldet hat. Jetzt schreiben Kunden die kurz vor einem Kauf stehen und irgendwelche Fragen haben und wir können darauf nicht antworten, da die App sich von selbst abgemeldet hat. Sehr ärgerlich, da wir ja auch im Chat und im unseren ganzen Marketing Scheiben, dass wir in Echtzeit sofort antworten.

I'm having a problem with the emails from Shopify inbox going to my customer junk folder. I have contacted support but they say it's my authentication and/or email settings. But this is the only place where I have an issue. My email is authenticated and shows up appropriately everywhere else.

Shopify Inbox is a great way to assist customers , however the app for the mobile device does not send the push notifications for instant reply to the customers and the only reason it gets a four star