Shopify Inbox , 2.626 recensies

Algemene beoordeling
Cijfers per recensieniveau
  • 72% recensies zijn 5 sterren
  • 15% recensies zijn 4 sterren
  • 5% recensies zijn 3 sterren
  • 3% recensies zijn 2 sterren
  • 6% recensies zijn 1 sterren
21 november 2023

We like it... but there are a few things we would like to share.

1) We have 3 stores and it's VERY hard to switch between each chat. We have to log out of each store and then log into the 1 store we want to chat with.
2) When the conversation is done it would be great to have a "copy conversation" button. We have a database and we save all customer conversations.
3) We have 3 people who respond to messages.... it would be great when the conversation is closed an email goes out stating that so the other agents know it has been handled and no need to long in and respond.

Videotel Digital
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
26 september 2023

Great basic chat support system, native to shopify. Would like to see a few things before moving to Shopify Inbox full time.

1. Initiate ticket via email. If your customers email you for support, you can't use Shopify Inbox. All tickets must be initiated in chat first.

2. Shopify Inbox recently lost the ability to connect to social media messengers like Instagram and Facebook, as well as Apple's iMessage. This was a big step back; hopefully it returns.

3. Shopify Magic surfaced answers. Right now, Magic is only used for the merchant to pre-fill quick answers that the customer needs to click. The AI should be able to pull answers from around the website, such as product pages, blog articles, policies, etc.

Graydon Skincare
Meer dan 2 jaar gebruiken de app
Shopify heeft geantwoord 29 september 2023

Hi, there. Thanks so much for taking the time to leave a review. We truly appreciate the detailed feedback you've given as it's what helps us develop the product forward. I'll be sure to mention that to our team. These are great suggestions for the AI as well. The product is still fairly new, but we've got some exciting features coming down the pipeline! -Rio, Shopify Support

21 september 2023

it has many glitches, I m not sure, it will beep then nothing comes up then after a while you will see a messge.
Meer dan 2 jaar gebruiken de app
6 november 2023

needs to include all other chats FB, Apple, Twitter, etc

Kipps Hobbies
Verenigde Staten
Meer dan 3 jaar gebruiken de app
Shopify heeft geantwoord 7 november 2023

Thank you for your review and feedback! -Emily, Shopify Support

6 september 2023

Incredible app on so many levels. Shopify has done a good job keeping the app incredibly simple, easy to use and cross-device. That being said, this app lacks some very basic integration tools that knock it down from 5 to 3 stars. It would be amazing if it could do something as simple as integrate with Google sheets for reporting, Slack for notification and team tracking, etc. A Zapier integration would be really appreciated!

My Mind's Eye Paper Goods
Verenigde Staten
4 maanden gebruiken de app
Shopify heeft geantwoord 12 september 2023

Hi, thanks for your feedback. I can appreciate and understand the need for adding those integrations you mentioned, so I'll be sure to pass on your thoughts to our internal development team so that they're aware of the requests that you've shared here with us. Thanks again, and great to hear you're currently enjoying using our app too! -Kimi, Shopify Support

11 oktober 2023

due to the type of equipment we sell in our online store it seem that we do not see a lot of B2B customers.

Preowned Barcode
6 maanden gebruiken de app
28 september 2023

i wish it had a ding when a message comes in so i can respond immediately. It pops up but if i wasn't on phone i wouldn't have known the message came in

Apple Bag Lady
Meer dan een jaar gebruiken de app
Shopify heeft geantwoord 3 oktober 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

2 november 2023

Really needs voice or video connection to the customer for better customer service.

Todd McCormick
Verenigde Staten
Ongeveer een jaar gebruiken de app
23 juli 2023

Honestly, its a great app. I've tested a few and this one seems the best in terms of functionality, reliability, easy of use, mobile access.... We uninstalled after the meaningly update to button design and PLACEMENT. The new design options are childish and since we cannot adjust distance from corners, we have had to set up other buttons based off where this button lands.. The update not only changed the design but also the placement, now all out buttons are out of wack. Its too much work to go in, every time the developer decided to change thing up, and adjust the other buttons.
Also in response to the review where "The app creates customer profiles on its own, so when the customer goes to create an account, it says "this email is already in use".". The developer response is spot on! The customer can click "forgot password", on the login page, to initiate the process of resetting or creating a password

3 maanden gebruiken de app
6 juli 2023

Great potential BUT so many flaws that I'm looking for an alternative now....

1-Like all other reviews, I don't like that profiles are being created when someone enters their email address - I doubt this is even legal (following current privacy/GDPR regulations)

2-The fact that customer have to screenshot an image so I can see what product they're talking about is not practical. The app should be able to automatically "capture" whatever product-page they're contacting me from (other apps do this).

3-I should be able to reply to these people via text (instead of -or as well as - email). I've lost sales because of this. A customer may not see a reply if it's sent to their email inbox, even if I reply within minutes. That email may even end up in their spam folder and I don't have the time to be chasing POTENTIAL-customers individually.

Good things: the design is beautiful. Installing the application super easy. The FAQs feature is beautifully designed and so easy to use/customise (the faq-suggestions given are amazing).

Verenigd Koninkrijk
Bijna 2 jaar gebruiken de app
Shopify heeft geantwoord 7 juli 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the benefit of having that as a feature for the app, I've gone ahead and shared your feedback with our developers. This will allow us to consider this in future updates. - Blair, Shopify Support