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You cannot change the "Chat with Us" title on the app, please help with this.
Also if you can add a picture circle option so that when visitors open the chat they can see who they are speaking to, it would make communication much more personal. The option to add a circle picture would be incredible and I'll change my review.
We use it because it comes with Shopify plus. It's very basic by comparison to LiveChat. It works fine as a starter conversation with customers, however does not provide near the information for the client as LiveChat did.
You need to allow people to send documents in chat. I needed to send a documents and had no option of doing that. Thank you.
Hi there, thank you for your review! We appreciate your feedback and I can see why this would be helpful. I'll be sure to pass your suggestion onto our Inbox team. -Victor, Shopify Support
It works great for actual customers, but there is a lot of spam. Many companies that offer Shopify customization services reach out through the chat pretending to be legitimate customers.
It will look a lot cleaner if there's a hyperlink rather than sending the whole link
its ok but sometimes i can't access messages from my customers. I get the notification on my phone. When I go to the inbox the messages do not appear.
I have tried refreshing my browser and everything.
Please help.
I like this app overall, but the fact that you can't stop it from filling your email inbox with every chat message is annoying. My employee handles the chat inbox so I don't need to be notified of every message via my email. Very annoying.
Hi, there! Thank you for taking the time to review Shopify Inbox! We understand how important it is to streamline notifications, especially when you have a dedicated team handling specific tasks. I’ve flagged your comments about the email notifications for every chat message with our development team as an area for review.
We are constantly working on improving our app's functionality and user experience, and insights like yours are invaluable in this process. Stay tuned for updates, and thank you for helping us improve Shopify Inbox. -Maz, Shopify Support
yes its good but most of the time its create problem in mobile app. there always a 404 error come. otherwise a good app to remain in contact with customers.
Not being able to hit return whilst replying is a real issue. So painful!
Thank you for taking the time and sharing this feedback. We'd be happy to share your feedback on not being able to hit return during live chat replies with our developers for considerations with future releases. Cheers! -Elias, Shopify Support
lIKE IT, BUT GAVE A SCAMMER THE INTERACTIVITY TO CREATE A LOT OF STRESS BY SENDING E A PAGE OF FALSE CODE 24 HOURS BEFORE LAUNCHING 3 YEARS HARD WORK, HOWEVER, IT HAS CREATED LEADS FROM NOT A LOT, SO FOR THAT I GIVE 3 STARS, THE LEADS ARE FEW BUT NONE THE LESS LEADS, ITS JUST A CHAT, ITS DOWN TO YOU TO REALLY HAMMER THE SALE WHEN THE MESSAGE OMES IN, BUT I CAN PUT MY EMAI ANYWHERE AND AKLOW THAT LUS I HAVE AL MY SOIAL MEDIA, I AM 50/50 ON THIS TOOL AND DOUBT I WILL BE KEEPING IT