Shopify Inbox

The one thing you REALLY need to add is the ability to put links in quick replies. We have to cut and paste the same links 20-30 times per day and it's frustrating.

Otherwise, it's great!

Very good for quick replies to customers. It does have small issues with offline / online status changes but thats minor.

I like the mobile app, I would give it 5 stars except the notifications take too long to clear, making me return over and over again to see the same message.

Shopify chat support has transformed the way we interact with customers. The speed and efficiency of the service allow us to resolve queries on time, generating a good customer experience. This channel not only improves our communication, but also strengthens the trust and loyalty of our customers. Highly recommended for any business looking to optimize their customer service!

does a decent job crafting answers

Would be good if replies were automatically saved as "Drafts" so that I can go back to them. Exit page to check something and the email disappears!

So far it has been a very good experience.....

some spam gets through, 4 out of 5 emails are spam but all else is great

The AI function is perfect. We hope there is more data report for it. About the incoming conversions,the respond speed or something.

Impressive and quick response, it boost my sales and helps a lot.