Avaliações (6 121)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 79% das classificações são de 5 estrelas
  • 14% das classificações são de 4 estrelas
  • 3% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
2 de novembro de 2024

This has been customer service emails a million times easier. Thank you!

Vera's Eyecandy
Estados Unidos
Aproximadamente 2 anos usando a aplicação
26 de outubro de 2024

Easy to use. Sometimes there is a delay of a few minutes before a chat message is delivered on my phone, but overall, it's a helpful app.

IHEARTBUGS, INC.
Estados Unidos
Mais de 3 anos usando a aplicação
13 de fevereiro de 2025

We just made the switch over to inbox, and while you can set hours for chat, it doesn't mean anything apparently because it still sends push notifications to your phone even at 2am, outside of the hours set in the app settings. Super annoying. Seems like a pretty basic issue that should be figured out.

Rave Off Road
Estados Unidos
8 dias usando a aplicação
28 de novembro de 2024

Works well for our store

Ripper Online
Austrália
Aproximadamente 3 anos usando a aplicação
12 de janeiro de 2025

I love it! It works great. No issues

Cosy Home Decor & More
Estados Unidos
11 meses usando a aplicação
14 de novembro de 2024

It is a little confusing when I keep seeing old messages. There's got to be a way where you can ask if the conversation is over for ever, or not...

The Room Surf & Skate Shop
Estados Unidos
Mais de 3 anos usando a aplicação
Questão respondida por Shopify 18 de novembro de 2024

Thanks for sharing your feedback.

To help keep your inbox decluttered, you can try closing conversations when you feel the conversation is over. This will move the conversation under the Closed tab and keep the Open tab cleaner. The customer is not notified of you closing a conversation as it just for management on your side. If the customer continues a conversation you had closed, it will automatically be moved back into Open.

You can close a conversation by clicking the dotted line circle on the left of each conversation under Open or clicking the "..." button > "Close conversation".

We do not currently have an easy way to confirm with the customer if the conversation is over forever, which may be the feature you are suggesting. Feel free to reach out to us at inbox@shopify.com with more details about what you would be looking for and we can share your idea with the product team. Thanks!

- Shopify Inbox Team

10 de fevereiro de 2025

Très intuitif et très pratique pour les clients qui veulent avoir une réponse rapide plutôt que de passer par un mail. Cependant certains pensent que c'est une IA et se déchainent un peu sur la messagerie .. N'y aurait-il pas possibilité d'avoir une bannière pour leur expliquer quand ils arrivent sur la messagerie ? Sinon application au top je compte bien la garder !

PatissArts
França
2 meses usando a aplicação
12 de novembro de 2024

App is easy to use and a good way to manage communication with customers.

TruckFridge Shop
Estados Unidos
Mais de 2 anos usando a aplicação
6 de janeiro de 2025

this app is nice and keeps me connected with customers quickly.

Badlands Off Road Park
Estados Unidos
Aproximadamente 1 mês usando a aplicação
1 de janeiro de 2025

Does the job

Cozy Winter
Reino Unido
12 meses usando a aplicação