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I had access to chats/ inbox but for a long time now i have not been able to access this shopify in box aka chats, I was told to reach out to tech support yet are unable to find any tech support links to help resolve these issues. fortunately i am not the only one at my company and others still have access but I do not.
I can log in to shopify in box in on of my stores but when I click on a chat it errors out and then the other store i will not allow me access at all so I have to log in through my first store then try to click over to it. only for it to error out.
Thanks for the detail. A chat that errors on click, plus one store you can't open at all while colleagues can, usually points to something account- or permission-specific. Two things that help: ask your store owner to confirm your staff permissions on the affected store (since teammates still have access), and reach our support team directly at help.shopify.com/support to look into the errors on your account. Trying a different browser or incognito can also rule out a cached session.
Jól működik. AI asszisztens hiányzik belőle.
Illetve jó lenne, ha a FAQ beépíthető lenne 2-3 szint mélységű menürendszerrel.
Unfortunately a complete downgrade since the new update. Customers are not asked for their email so we cant stay in contact anymore. If youre using the login tool people have to verify by 2fa. This was our main sales funnel & is now complete useless.
leider können spam mails nicht gefiltert werden. und es gibt keine möglichkeiten, nachrichten in bulk zu löschen
Danke für dein Feedback. Einzelne Spam-Nachrichten kannst du in Inbox direkt blockieren oder melden, sodass diese Absender dich nicht weiter erreichen. Deine Anregungen zum Spam-Filter und zum Löschen mehrerer Nachrichten auf einmal geben wir an unser Team weiter. Wenn du Hilfe beim Reduzieren von Spam möchtest, unterstützt dich unser Team unter help.shopify.com/support gern.
Sometimes messages that are read and replied to still show as a new message.
Other than that its a good feature. Easy to use with fast prompts.
It works well, but it'd be nice if it had more data as to the customers activities on-site....Zoho apps have this and their not native...I'd think it to be quite easy to include this on a native shopify app.
Thanks for the kind words and the thoughtful suggestion. Deeper visibility into on-site customer activity is a great idea for Inbox, and we've shared it with the team that builds the app. If you'd like a rundown of the customer context available in conversations today, our team at help.shopify.com/support is happy to walk you through it. We appreciate you taking the time to share this.
sehr intuitiv - sehr angenehm - die anzeige von welcher seite - die anzeige des Warenkorbinhalts haben für die Kommunikation ein bombenmehrwert.
Dies alles ist in den meisten chatbots nicht möglich.
Very basic, not at all built out.
There's no option to export your chat history to be able to analyze what questions are commonly asked to create your instant answers from that data.
Also - Shopify "Magic" is anything BUT. It's supposed to use AI to generate suggested Instant Answers for your store...but clearly it just scanned our website to come up with them rather than view our chat history and commonly asked questions.
Definitely not well built out. If you need any actual support chat capabilities, you need something else!
Thanks for taking the time to share this. You're right that Inbox doesn't currently offer a way to export chat history, and that's helpful feedback we'll pass along to the team. On Instant Answers: the AI suggestions are meant as a starting point, and you can fully edit, rewrite, or replace any of them in your Inbox settings so they reflect the questions your customers actually ask. If you'd like a hand tailoring them, our team at help.shopify.com/support is glad to help.
1. The update introducing the so-called AI features is terrible; the AI itself is highly ineffective and frequently gives irrelevant answers, so I’ve disabled it entirely.
2. Since customers no longer need to provide their email addresses, it is impossible to distinguish between new and returning clients, and replies cannot be delivered to their inboxes, resulting in reduced engagement.
3. For customers who don't provide an email, the product SKU is no longer visible, making it unclear exactly which product they are inquiring about.
4. If a customer makes multiple inquiries during a single browsing session, the conversations are split into separate chat windows rather than being consolidated into one.
Summary: Recent updates have been increasingly poor compared to the previous version; if things don't improve, we will be forced to purchase third-party chat plugins.
One more thing: for aesthetic reasons, the quick FAQ is basically no longer visible. Previously, many questions could be answered by the FAQ.
Thank you for taking the time to share such detailed feedback. It's clear the recent updates have changed how Inbox works for your store in ways that are making it harder to connect with and follow up with your customers, and we hear you. Feedback like yours is exactly what helps shape where the app goes next, and I've shared it in full with the team working on Inbox. If you'd like to talk through what's possible today, reach out at help.shopify.com/support.
It recently had an update that made it a lot less customizable and a poorer UX experience. It converts less and doesn't have the option to collect leads. Hoping they'll revert it back ASAP!
Thanks for the detailed feedback on the recent Inbox update. Changes like this are exactly what our team needs to hear, so we've shared your notes on customization, lead capture, and conversion with them. If you'd like help getting the current setup to fit your workflow, our team at help.shopify.com/support can walk you through the options available today. We appreciate you taking the time to write this.
