Shopify Inbox

I use this app daily to talk with my customers. It's really helpful and it works really well on mobile and desktop. Essential tool to a great, real time and authentic, customer service. The only improvement is in the UX, could be faster to reply or answer to a specific question, like some other chat tools. Strongly recommend!

Excellent app. Our sales conversion dramatically improved after the installation. Builds in customer relations with human touch and our premium customer service in a concrete way. We managed to recover abandoned carts that would be lost forever only relying in the automated emails.
On/off switch or automation for working hours would be a plus. Overall, excellent app.

We use this app as a convenience for our customers. Lots of times we get inquiries off hours when customers are reluctant to call. It works well. I like that it will switch to e-mail if the customer leaves the store before we can provide a personalized response. I wish there was a better notification sound when someone asks a question.

needs to include all other chats FB, Apple, Twitter, etc

It's easy to use and notifies you when customers message you. The only thing I wish it did is text you when someone reaches out. They do have an app, though!

Live Chat allows people to preview what the customer is typing to help better anticipate their needs and give an almost immediate response. Watching dots ... is a waste of time when every second matters

Awesome easy-to-use interface, all necessary functions and never caused trouble.

Very useful and effective. Simple to set up and use.

Great app, really loving it!

This app has really helped me connect with my potential customers instantly and I am confident this has helped increase conversion by at least 25% (we are a small, but growing startup)! The phone app helps me stay alert whenever a customer is trying to ask a question to complete a purchase, or it routes to our support email address so I can answer while away from service.