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We use the app on both desktop and mobile, so far it's been great for engagement! We're averaging a sale for 1 in 3 conversations started which is a great conversion rate for our industry. We definitely recommend!
1/3 is a great number! Glad to hear things are working well for you. Thank you for your feedback. -Ivy, Shopify Support
I absolutely love the app because my customers often contact me through it and I'm able to answer any questions they have. It increased my convertion. More money for me = 5 stars for the app:)
wonderful. solved many issues in one place like a boss. really nice experience to handle all social handlers in one place, but this will be a Big boss if we can integrate WhatsApp with it.
Very helpful with replying your customers if you are small business turn on this app and you will never regret it.
Muito eficaz e fácil de utilizar, tudo funciona como deveria e é muito mais prático do que responder a varias mensagens em várias plataformas, ter um sítio para responder a tudo é perfeito! Obrigado!
The app is very useful. I get my clients to chat very easily and closed the deals. Just one thing that I miss is if it could be on the checkout page or if we had the option to place the "Chat with us!" button anywhere.
I am glad to hear that you have found Shopify Inbox to be a useful too for staying in touch with your clients. We appreciate you sharing your feedback with regards to moving the chat button, and I will be sure to pass your comments onto our app team. Thank you for writing your review. -Victor, Shopify Support
This app is fantastic. We're able to help clients wherever we are from a phone/ipad/laptop without any issues -- additionally it's helped close a ton of sales and maintained our reputation for fast client support. Great features throughout and easy to setup and customize. It would be amazing if there was a search component so I could find a conversation containing a particular word, order number, date, or name. I find myself needing to go back regularly to capture details and it's a lot to manually go through. Great job on this app overall, it's critical to our everyday business!
We're delighted to hear that our app is helping you with your business! We appreciate the feedback and we can see how having a search component can help increase the efficiency for managing your business, and we'd be happy to pass these suggestions along to our development team. Thank you for taking the time to share this amazing review! -Elias, Shopify Support
I run my business mostly by myself right now. This app makes me seem like I have a team ready to help customers at most any time.
Good for keeping in contact with customers. I am new using it, is my first time testing it. Hope customers will like it.
Great app that is simple to use. Great integration with Shopify. Perfect for anyone who is just starting out on Shopify. Highly recommended.