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Good app except it should allow customization on..
- Icon ; SVG attributes can be set.
- Allow notification to be disabled for new visitors.
- More FAQ Instant answers rather than stick to 7
Hi there, Clare-Rae. Thanks a bunch for taking the time to leave a review for Inbox. I love having the chance to check out these reviews, because we are always provided with such great feedback to help us make Shopify Inbox into something better. I'm happy to say that all of the feedback you've provided here has been passed along to the Product Team for thier consideratin. Who knows, maybe we'll see some of your feedback requests become features in a future version of Inbox! Thanks again! -Imogen, Shopify Support
good way of communication with our customers.
It is a very simple and nice app. But why can I not remove this "Can I get an update on my order status?" Thats a standard question and everyone can see the standard question. The app is not very useful with this question. I can see that many are asking about this.
Hey, there. Thank you for taking the time and writing this review. While the "Can I get an update on my order status?" is always there for the customers, it doesn't count towards the 4 active FAQs. Nevertheless, we can see how this question isn't very useful for some stores, and we'd be happy to pass this feedback to our teams. Cheers! -Elias, Shopify Support
This is a great app. It keeps me in direct communication with my customers if I am in front of my computer or on the go via the mobile app. This is a must have if you run a Shopify Store.
No issues so far :)
For a free app it works fine. If basic message templates were added for instant answers that would save us a lot of time. Other apps have them. Easy, peasy.
Hi, thanks for taking the time to leave your review here with us. I'm sorry to hear that you've had a negative experience with our live support team. If you're looking to allow your Staff members to access specific features of Inbox, you'll need to set them up with the correct permissions: https://shopify.link/05Qk on their Staff account, as detailed below.
- To reply to customer messages: ‘Customers’ permissions
- To send product pages in chats: ‘Products’ permissions
- To send discount codes in chats: ‘Discounts’ permissions
- To send draft orders in chats: ‘Draft Orders’ permissions
If you still need further help however, I encourage you to contact our live support team once more: https://shopify.link/qLKl, so that we can have another try at assisting you. Thanks! -Kimi, Shopify Support
Very easy to use. Satisfy customer here!
Super helpful for managing in real time the customers on the page, helps close deals and alleviate the unknowns for our customers by having someone to chat to. This also provides a tonne of social proof
Meh. Not seamless. To many screens before I get to inbox. I don't like frames. Would like to be able to resize frames to my liking.
Thank you for taking the time to write your review and for providing us with feedback on how Shopify Inbox can be improved. I can certainly see the benefits of having more control over frame sizes and I will be sure to pass your comments onto our development team. -Victor, Shopify Support
I do like this app as it's easier for customers to contact you instantly without waiting. However we've had a couple of occasions where people have used obscene language and there's no way to block them.
I'm glad to see that you've found customers have been able to contact you directly through the Shopify Inbox app but am sorry to hear that some have used this feature to send rude and obscene messages to you.
Shopify's support team is able to place a 7-day block on specific users from contacting you through Inbox, so if you'd like to make use of this please contact us directly so this can be done for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support