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good app, we chat with people immediately
bringing us closer with shoppers.
Excellent app – highly recommended! Shopify Inbox is an essential tool for managing customer conversations quickly and professionally. The interface is clean and intuitive, notifications are reliable, and the integration with the store is seamless. It helps me respond faster to customers, improve the overall shopping experience, and even boost conversions. A must-have for anyone running a Shopify store
Shopify Inbox is easy to set up and helps me chat with customers directly on my store. I like that I can see what customers have in their cart while replying. Sometimes notifications are a bit slow, but overall it’s a helpful app.
This app keeps our customers informed on their inquires and concerns.
leicht zu bedienen, super übersichtlich. Tolle Überischt über die Kundeninfos
the worst app , my clients keep sending me messages and i cannot read them or reply to them, absolutely awful app
Thanks for flagging this, and not being able to see or reply to customer messages is a serious problem. A few things usually restore them: update the Inbox app to the latest version, log out and back in, confirm notifications are enabled, and check that the conversations aren't filtered or archived in your inbox view. If messages still aren't coming through, our team can investigate your account directly at help.shopify.com/support so we can get you reading and replying again.
Very easy to use, and I love the new AI response feature!
Tres accurate et precise, une valeur sur les details de la relation clientelle
Doesnt work on the phone app anymore. Wont allow me to login. Asked multiple times for help. Nothing done on it.
Thanks for sticking with this, and going back and forth without a resolution isn't the experience we want. Login trouble on the app is most often cleared by updating it to the latest version, reinstalling, and resetting your password, since 2-step verification can also block sign-in if a code isn't coming through. If you already have a support case open, replying on that same thread with your device type and the exact error message will help us pick it back up and get you logged in.
I'm using your Shopify chat option but when a customer clicks the button by mistake, there is no button to close that. in the pc version there is a cross button but in phone there is no. i tried from multiple devices.
Thanks for the clear report, and you're right that closing the chat should be just as easy on mobile as it is on desktop. Other merchants have flagged this too, and a missing close control on phones is often tied to the widget size or a theme conflict on the storefront. Our team can look at your specific store and help make it dismissible at help.shopify.com/support, and we'll pass the mobile close-button gap to the Inbox team.
