Avaliações (5 119)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 78% das classificações são de 5 estrelas
  • 14% das classificações são de 4 estrelas
  • 3% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
Editado a 29 de setembro de 2022

Llevo 3 meses usando esta app va bastante bien y cumple su función solo acotar que el tema de notificaciones si falla un poco, porque a veces me notifica y otras veces no, yo creo que si pudieran arreglar este pequeño bug le daría 5 estrellas a la app.

Piscinas Uranor
Espanha
Almost 2 years usando a aplicação
15 de setembro de 2022

We use this app as a convenience for our customers. Lots of times we get inquiries off hours when customers are reluctant to call. It works well. I like that it will switch to e-mail if the customer leaves the store before we can provide a personalized response. I wish there was a better notification sound when someone asks a question.

90racing
Estados Unidos
Almost 2 years usando a aplicação
19 de julho de 2022

bom de mais adorei .estou muito feliz .gratidao. ficou bom agora os clientes entrao em contato po imail

lojas Duman
Brasil
About 2 months usando a aplicação
4 de janeiro de 2023

Excellent app. Our sales conversion dramatically improved after the installation. Builds in customer relations with human touch and our premium customer service in a concrete way. We managed to recover abandoned carts that would be lost forever only relying in the automated emails.
On/off switch or automation for working hours would be a plus. Overall, excellent app.

Coreana Chile
Chile
About 2 months usando a aplicação
15 de abril de 2022

The integration with shopify is very nice. Order information, number, customer. It's all there. Only thing is that the app on my iphone is quicker than the website. Sometimes the browser is like a minute slower with the message. Not perfect for a chat app.

Dutch Mud Men
Países Baixos
Almost 2 years usando a aplicação
23 de fevereiro de 2022

This app has really helped me connect with my potential customers instantly and I am confident this has helped increase conversion by at least 25% (we are a small, but growing startup)! The phone app helps me stay alert whenever a customer is trying to ask a question to complete a purchase, or it routes to our support email address so I can answer while away from service.

GnarLab
Estados Unidos
About 2 months usando a aplicação
21 de junho de 2022

Great app. Improving every time. Needs some improvements in awesome functions to work as best on marketplace.

ROSAS SAS
Colômbia
Almost 2 years usando a aplicação
23 de abril de 2021

i love the site but need more understanding why customers not buying but lots of traffic on website.

My Sexy Black Boutique
Estados Unidos
About 2 months usando a aplicação
Questão respondida por Shopify 26 de abril de 2021

Hello My Sexy Black Boutique, Thank you for the five-star review!

So glad that you love the app so far. Shopify Chat is a great tool that can help in converting traffic. Here is a great article on the Shopify Blog on how to make the most out of our chat feature: https://www.shopify.ca/blog/shopify-chat.

If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

24 de fevereiro de 2022

It functions well, but we desperately need the option to search through all conversations. For example for a product name or any other keyword.

Nauli
Alemanha
Almost 2 years usando a aplicação
Questão respondida por Shopify 15 de março de 2022

Hey, there. Thanks so much for taking the time to leave your feedback here; I can definitely see how a search function would be helpful within the Shopify Inbox app. I'll be sure to pass that onto our developers for consideration. Thank you! - Brie, Shopify Support

20 de agosto de 2022

the best FREE chat app.. I cannot believe this is a free chat.. thank you very much for creating this app.

Game Intensity
Filipinas
About 2 months usando a aplicação