Shopify Inbox

I used this app to communicate in real time with clients. It's a very useful tool to answer questions and help clients make a decision faster than email.

Awesome app must-have. It helps me connect to my customers. Highly recommend. This app is a live changer

Does what it is supposed to do.

A really useful tool and helps convert a lot of sales, highly recommend it. I also feel it helps build customer trust

Shopify Inbox is finally getting enough functionality to begin being useful for many merchants. Here's how to get to five stars, Shopify: -Customers need to be able to attach images in chat
-Team members should be able to have internal discussions about a chat that the customer can't see. Our current workaround is to communicate outside of Inbox to discuss issues in Inbox
-Add the ability to turn off 'add to cart' and 'buy now' when inserting Products in chat. We want people to see our subscription options and 'add to cart' and 'buy now' allows the customer to bypass the product view and miss those options
-I dream of Shopify offering a customer Knowledge Base feature for merchants with a nice standardized theme. In addition to having this knowledge base available from store menus, customers can search this knowledge base within the chat client, saving support agents a lot of time. Intercom does this really well
-Chat conversations can be synced to CRM software like Hubspot
-Customers can see the agent's name (or handle) in chats as opposed to the chat always being from "Company Name"
-Agents can upload a profile photo
-Collision avoidance so multiple agents don't accidentally respond to the same chat at the same time. This could be as simple as allowing agents to see when other agents are typing on a chat
-Agents can set their availability to away which will pause audible notifications
-Browser notifications should not show each message from a customer and another agent to all agents. With multiple ongoing conversations, this gets very loud and when an agent is helping a customer, the other agents do not need to see every message sent in those chats
-Just because someone enters their email address on Chat, it doesn't make them a Customer. We define a customer as someone who has made a purchase, so it would be nice to have a separate bucket for these contacts instead of adding them all to the customers list in Shopify. Alternatively, if Customers in Shopify were renamed Contacts, this may make more sense

I use this app to keep up with customer requests for account and delivery information. I like that I can schedule away and online status. I also like the interaction with Shopify for customer information. I have a small business, a "one man show", so having an easy way to talk to customers without having to pick up the phone a huge plus.

I find "Shopify Inbox" an easy app to use. It's a great way for (potential) customers to get in touch and ask questions about your products or services.

I like it so far , I believe it is interactive , I would see what the my customer think about it , but far ok

As soon as I added this app, my conversion have improved significantly. Comparing to the previous chat bot I used that was connected to facebook and had an extra step of logging in as a guest or not, this is a breeze for a website visitor to engage, and wonderful on my end to get right into the conversation with the client if they need assistance right on spot. Highly recommended! Thanks so much!

Used app to connect my messaging account to my Shopify store. Works, but needs further feature upgrades.