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It's a very nice app. I like how the chat doesn't automatically open when people visit the page. Very good experience overall.
Hello Starlightter, thank you for the brilliant 5 star review!
I'm so glad to hear that you are enjoying the Shopify chat app and that it is meeting your needs. Hoping this leads to increased conversations and conversions.
All the best to you.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Love the ability to chat with customers on my site. Would love the option to have an away message outside of business hours.
Hello Bloomingdeal$ Furniture Store, thank you for your review and feedback! Glad you love the ability to chat with customers.
For availability hours, we are working on adding that feature so keep your Shopify Ping app up to date!
There is a great Shopify blog post on the benefits and best uses of chats. I highly recommend this read.
https://www.shopifycompass.com/tutorials/building-relationships-and-driving-sales-through-live-chat
Hope that helps! Get in touch if you need anything else.
Best regards,
Veronica N.
Senior Support Specialist - Ping
It is a good app that allows customers to ask direct questions. however; the delay in getting the notifications sometimes means the customer has left the site. It does send the response via email but sometimes it would be good to interact with the customer straight away - otherwise a great app
Thank you for taking the time and sharing this review. We're delighted to hear that you're finding our app good for interacting with customers. We can definitely agree that it would be good to interact with customers straight away, and we'd be happy to pass your feedback about the delays and live interactions with our development team. Cheers! -Elias, Shopify Support
Pretty handy. I like how this app gives me recent orders and interactions we may have had in the past for context.
Si me gusta su aplicación, simple pero cumple con mis necesidades y por el momento si la recomiendo.
This service is awesome and so easy to use! highly recommended for anyone with a shop on Shopify. Looking forward to see what else this can do!
i love it thank you all for this. great work you are amazing i love it thank you all for this. great work you are amazing best regards
Honestly, its a great app. I've tested a few and this one seems the best in terms of functionality, reliability, easy of use, mobile access.... We uninstalled after the meaningly update to button design and PLACEMENT. The new design options are childish and since we cannot adjust distance from corners, we have had to set up other buttons based off where this button lands.. The update not only changed the design but also the placement, now all out buttons are out of wack. Its too much work to go in, every time the developer decided to change thing up, and adjust the other buttons.
Also in response to the review where "The app creates customer profiles on its own, so when the customer goes to create an account, it says "this email is already in use".". The developer response is spot on! The customer can click "forgot password", on the login page, to initiate the process of resetting or creating a password
Very good, solid app which fits in well with workflows while keeping bloat to a minimum.
My only suggestion is to provide a way to get rid of the fake notification badge which appears even when there's no messages for the customer, which is irritating for users and somewhat of a dark UX pattern.
It would be great if it only appeared when there's an actual message for customers.
Hi, thanks for your feedback. I definitely hear you and can understand that the notification badge in appearing for new visitors can cause some confusion. I'll be sure to pass on your thoughts to our internal development team, so that they're aware of the need to customize or disable the notification badge. Thanks again! -Kimi, Shopify Support
It works good but need little more improvement in accuracy, notification and instigation. Overall works good.