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Not having desktop or android accessibility really limits the usefulness of this app. Let us know when it's available to a wider audience.
Hello Doc Hotties,
Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking about the best way to deliver this feature to all merchants!
Best,
Ellen
Te permite una comunicación directa con tus clientes.
best to use aware every second and respond to customer on time
Bonne application en générale. Nous avons plusieurs sites de commerce et malheureusement l'application ne permet pas d'être authentifié sur deux sites en même temps. De plus, ça ne rassemble pas tous les messages des différents canaux. Fonctionne bien malgré tout, work in progress et pour le prix, on ne peut pas se plaindre.
This is a great feature. I love the fact that I was able to directly reply to customers emails. I hope this resume helps a lot of you guys.
Overall good and super simple to use, but could be improved. Please add a way to research conversations by name/order number. Another useful feature would be the ability to tag customers with custom-tags.
Thank you for taking the time to share your review with us. I will make sure to pass your feedback on to our product development team for consideration. -Olivia, Shopify Support
Buena aplicación para conectar con los clientes.
I Like how this app connects me to my customers better. i would like a way to forward notifications to my facebook messenger as i dont always see notifications in app.
Thank you for writing your review and I am glad to hear that you've found Shopify Inbox to be a useful tool when it comes to connecting to your customers! We appreciate you sharing your feedback with us.
In terms of you not receiving notifications, this is something that our developers are aware of and they are going to be shipping an update soon that should resolve this issue. If you're noticing in the next few days that the issue is persisting, please send us an email addressed to Victor to inbox@shopify.com and I will be happy to look into this some more for you. -Victor, Shopify Support
I love to use Inbox to communicate with my customers. I find it much better than email. I can recommend it. Also the integration is very easy. I believe our web shop visitor like to use the tool, as well. It's quicker for them than using the contact form.
Good App that links well to order enquiry status. With a bit more control over the position and size of the widget I would have given 5 stars