Avaliações (4 812)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 78% das classificações são de 5 estrelas
  • 14% das classificações são de 4 estrelas
  • 4% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
29 de setembro de 2022

Phone chat can't attach photo. If phone chat have attach photo function will be better. For other function so far so good.

aerofairing
Reino Unido
About 2 months usando a aplicação
Questão respondida por Shopify 10 de outubro de 2022

Thank you for taking the time to write your review and provide us with your feedback. I can see why having the option to send photos in the chat would be beneficial and I will be sure to pass your request onto our development team for Shopify Inbox. -Victor

20 de agosto de 2019

At the moment this app is just not worth using.

1.) You cannot customise the chat bubble. (So you can say 'Need help - Click here' for example.)
2.) It seems to be very delayed. A customer asks a question, the ping app takes a few seconds, then when you reply it doesn't instantly go back to the customer.
3.) No Desktop support - Whilst you can use Ping App on iPhone it would be better for our staff if they can reply within a browser. It would be much faster as they are already working within a browser.
4.) No sound notifications
5.) No offline messages available, so expect annoyed customers around the world, when you wake up in the morning.

Editors Keys
Reino Unido
4 months usando a aplicação
Questão respondida por Shopify 21 de agosto de 2019

Hello Editors Keys,
This is all great feedback, and rest assured that the team is paying close attention to these feature requests and frustrations about the current limitations. Many of these features are already on our roadmap.

Thanks for your patience while we work to release the next version of Shopify Chat.

Best,
Ellen

10 de junho de 2022

Die App ist eine große Erleichterung in der Kommunikation mit den Kunden! Ein paar Punkte könnte man noch verbessern: Integration mit Instagram Nachrichten funktioniert in der Inbox leider nicht (nur auf Facebook).
Es wäre außerdem super wenn man Notizen an einen Chat anhängen könnte und die Sofortantworten könnten ein paar mehr Zeichen vertragen. Man ist hier schon sehr eingeschränkt mit der geringen Zeichenanzahl. Wir nutzen die Sofortantworten nämlich als FAQ. Ansonsten super :)

Moony Creations
Alemanha
About 2 months usando a aplicação
13 de setembro de 2022

Love this app for my business! Super efficient to maximize your customer service and to ensure you don't miss out on sales when customers have questions & can't find what their looking for.

LITTLEMISSDESSA
Estados Unidos
3 days usando a aplicação
8 de março de 2022

I'm using this app it's very good for a small business, it's free, it don't have too many options see it on my site ezcellusa.com

EZ CELL USA
Estados Unidos
About 2 months usando a aplicação
1 de setembro de 2022

Great app, it helped me secure many sales and answer any questions that customers may have before purchasing. So really happy and highly recommend it!

soluminskincare
Reino Unido
3 days usando a aplicação
21 de setembro de 2020

Pretty nice native feature, helps to keep your shop organized without the need for a million third party apps.

COSMOS GEAR CO.
Estados Unidos
3 days usando a aplicação
Questão respondida por Shopify 28 de setembro de 2020

Hello Cosmos Gear Co., thank you for your 5 star review and feedback! We really appreciate you taking the time to let us know your thoughts. Wishing you great success in your ecommerce journey!

Best regards,
Veronica N.
Ping Support

25 de setembro de 2022

Very convenient--allows you to be where your customers are (website chat, social media) but saves the time and hassle of managing a number of different instant messaging channels.

Chocolat de Kat
Canadá
3 days usando a aplicação
26 de março de 2022

So glad Shopify has added this feature. The app is downloaded to my phone and can be used on-the-go. Has already boosted my sales.

Trident Trucks
Estados Unidos
3 days usando a aplicação
Editado a 17 de junho de 2022

After installing this app. I have started receiving many messages, which are nuisance sometimes. However interaction with potential customers actually give more relief to them which, I believe, lead to worry free shopping. So overall this app. helps my business.

ぱきちゃん商店
Japão
About 2 months usando a aplicação