Avaliações (4 745)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 78% das classificações são de 5 estrelas
  • 14% das classificações são de 4 estrelas
  • 4% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
13 de julho de 2022

Easy to set up and use. We are using to respond to customer service and sales inquiry. Very impressed!

Fan Gear Nation
Estados Unidos
2 days usando a aplicação
4 de abril de 2022

What a pity that we cannot use one Shopify Inbox for 2 shops at the same time (if U want to use Inbox for next shop U need to log out and login). Other things are really great!

4kidspoint.pl
Polónia
29 days usando a aplicação
Questão respondida por Shopify 20 de abril de 2022

Hi there, 4kidspoint.pl. Thanks so much for taking the time to leave a review for Inbox! Your feedback regarding not being able to switch between stores in app has been a feature requested in the past! I'll put forward an additional feature request to the team on your behalf, so they can be reminded how much this functionality is desired. If you have any additional feedback for us, feel free to reach out! -Imogen, Shopify Support

24 de setembro de 2022

I find it hard to use on the mobile app, but desktop is ok. I didn't realise there was an option to turn on notifications on the desktop which would have been useful early on.

GCM Collection
Austrália
28 days usando a aplicação
Editado a 19 de setembro de 2021

After I uninstalled the app, it's not on my apps list anymore. However, the app still appears on my online store homepage on front end, and also on the admin panel on the back end. Please inform me on how to delete it completely from my store. Update: The custom service manager named Sam was very helpful for solving my problem. I even decided to keep the app and use it later. Thank you!

The Nordic Streams
Coreia do Sul
2 days usando a aplicação
Questão respondida por Shopify 29 de setembro de 2021

Hey, there. Thank you for taking the time to provide this great review and fantastic feedback. We are very happy to hear your support experience was pleasant and that you have decided to keep utilizing our app. Thank you! -Marty, Shopify Support

28 de setembro de 2021

It’s not possible to translate the user interface of the app. The chat appears to customers always in English so it’s only useful for shops in English.

Mojshop
Sérvia
About 2 months usando a aplicação
Questão respondida por Shopify 4 de outubro de 2021

Hey, there. Thank you for taking the time to leave this review, the online store chat appears in the same language as your theme. If you are using an unsupported language, then online store chat defaults to English.

You can reference this under the "Appearance" section of our guide for Shopify Inbox here (https://bit.ly/2WKVX28). Thank you again for taking the time to leave this review. -Marty, Shopify Support

29 de setembro de 2022

Ajuda a conectar com os clientes no site. Muito bom. É realmente útil pra entregar e se comunicar com consumidores.

Mais Loot
Brasil
2 days usando a aplicação
7 de abril de 2022

Très bon plugin, des fonctionnalités intéressantes, directement liés à shopify et Facebook. Avant je dépensais plusieurs centaines d'Euros par mois pour un service équivalent, le fait qu'il soit gratuit est un gros plus. Il y a par contre plusieurs axes d'améliorations enviable, l'idéal étant qu'il puisse fournir un service comparable à celui de Tidio (par exemple)

Housse De France
Estónia
28 days usando a aplicação
28 de dezembro de 2021

Useful app but we have a big problem with it. It adds (1) to the page titles. And it affects google search results. The number count is caused by the notification count for the Chat feature on storefronts being added to the metadata of the store. This information is being picked up by search engine bots which then update the search result titles. We need a decent shopify help!

Jack Martin Menswear
Reino Unido
About 2 months usando a aplicação
Questão respondida por Shopify 11 de janeiro de 2022

Thank you for writing your review and for letting us know that you're experiencing this issue. This is something our development team is aware of and we are working with Google to find a resolution, and we believe we have found the cause of the issue and have made the change that should help resolve the issue.

The fix may take some time to come into effect as Google needs to recrawl your website in order for the problem to be resolved. You can ask them to do this as per the instructions listed here: https://bit.ly/3HUjHT9. -Victor, Shopify Support

14 de agosto de 2020

App does not open on my android phone, clients as asking questions and I am losing sales thanks to this very bad app. Much better pay for something else.

Kyoui
Estados Unidos
2 months usando a aplicação
Questão respondida por Shopify 3 de novembro de 2020

Hello Kyoui, thank you very much for letting us know you were having issues and please accept our apologies.

We have fixed many of the recent bugs on the phone app for Android, if you wish to try again, we would love to have you back! Please re-install and if you have any questions, contact our team directly at ping@shopify.com.

*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***

Best regards,
Veronica N.
Senior Support Specialist - Ping

4 de setembro de 2022

The website inbox function works fine but the integration with FB and IG has been taking me months to sort out the problem, and it's still not solved! Shopify Help Desk hasn't been able to solve it by far. Any one has issue with integration before and may I know how to tackle it? Thanks.

Ms. Chu Soap & Beaut
Hong Kong, RAE da China
About 2 months usando a aplicação
Questão respondida por Shopify 26 de setembro de 2022

Thank you for writing your review and I am sorry to hear that you've had difficulties integrating your Facebook and Messenger accounts with Shopify Inbox.

This is something I'd like to help you with, so please send an email addressed to Victor to inbox@shopify.com. I'll look out for your email and will get back in touch so that we can troubleshoot this issue there. -Victor, Shopify Inbox