Avaliações (4 745)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 78% das classificações são de 5 estrelas
  • 14% das classificações são de 4 estrelas
  • 4% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
10 de abril de 2022

Useful app to answer customer queries on the go. Very useful that messages both from the site and Facebook end up in the same place.

Pet Plus
África do Sul
10 days usando a aplicação
4 de maio de 2022

This app is working very well, i was afraid 1st when reading the comments and then i tried and nothing is wrong with the app, it works perfectly. Thanks.

MissBak
Luxemburgo
10 days usando a aplicação
28 de abril de 2022

Overall, I love being able to take chat messages. However, I wish we could choose who receives notifications (certain people in our shop are designated to run the chat, but everyone receives the emails).

Different Roads
Estados Unidos
10 days usando a aplicação
Questão respondida por Shopify 6 de junho de 2022

Hi there, Different Roads. Thanks so much for taking the time to leave a review for Shopify Inbox. We're happy to hear that you love Inbox so far. I did some digging into your email situation here and you should be able to pick and choose who gets notifications from Inbox. You can invite staff members to Inbox from your Inbox at this page here: https://bit.ly/3milTev. If you have staff members who are not on this list that are receiving emails, double check their permissions in the 'Users and Permissions' section of your Shopify Admin. If they don't have app permissions for Inbox there, and are still receiving emails, then you will want them to click 'unsubscribe' on the bottom of the most recent Inbox email they've received. This will prevent them from receiving any future emails. If you need any assistance with these steps, or find that the steps didn't solve things for you, you can reach out to the live team for assistance at this link: https://bit.ly/2AWw5VA. -Imogen, Shopify Support

8 de junho de 2022

Great app saving time to reply on messages coming from Facebook / Instagram channel and also it have great features to sell directly in the chat. Downside is that the appearance could not be customised (styled).

Essential Supps®
Reino Unido
10 days usando a aplicação
16 de junho de 2022

Definitely simplifies our lives. Instead of having to provide and control user accesses to multiple inboxes from different platforms, you can do it all here while also assigning it to a specific user within your shopify organization. very practical!

NIUCOCO
Canadá
10 days usando a aplicação
22 de julho de 2022

The app is good and functions - but the customization is severely lacking. Our shop is all digital goods so we don't have tracking numbers or order tracking, however there is no option to remove "Track My Order" instant answer. You also can't customize simple text fields that should be customizable. Fix those, and the app will be great.

Soundblind Drums
Canadá
9 days usando a aplicação
Questão respondida por Shopify 15 de agosto de 2022

Thank you for taking the time to write your review and for letting us know how you think Shopify Inbox can be improved. I am glad to hear that you've found it to be useful but I can certainly see why having more customization options would be beneficial for you and your business.

We appreciate feedback from merchants on how we can improve our platform and our apps, as this helps inform our decisions when changes are made. I will be sure to pass your comments onto our development team. Thanks again for reaching out. -Victor, Shopify Support

1 de setembro de 2022

Bom, porém em alguns momentos não está enviando as mensagem, aparece como erro. Não consegui compreender o que poderia ser ainda.

Mais Barato Center
Brasil
9 days usando a aplicação
20 de outubro de 2020

La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien.

HomeInnove
México
9 days usando a aplicação
Questão respondida por Shopify 21 de outubro de 2020

Hello HomeInnove, thank you for your 5 star review and feedback! Glad to see you have tested the Shopify Chat and that it is working fine for you.

If you have any questions, please feel free to reach out to our team directly, our email is ping@shopify.com

Warmest regards,
Veronica N.
Ping Support

2 de junho de 2021

We are currently using this app. It is okay, we are hoping they will add some more features like, change the sound when a chat comes through, as it is quite low and quick, its easy to be missed. We with their was the option to not be notified when someone updates their cart or returns to the store etc. Would also be a lot better if the offline chats filtered through to an email so you could easily respond to customers who have left a message overnight.

Mobile Mattress
Austrália
9 days usando a aplicação
15 de maio de 2022

Great app, very useful and helpful to make a sale. I need to play around with other options for how it notifies me, but appears to have capabilities for more interactions

Cutler West
Estados Unidos
9 days usando a aplicação