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Ho deciso di utilizzarla sul mio sito e devo ammettere che è un'applicazione sviluppata benissimo. Molto intuitiva e, cosa ancor più importante, aumenta l'affidabilità per i clienti. Davvero consigliata.
お客様からの問い合わせに対応しやすい良いアプリだと思います。
Good app but loads and alerts me of messages very slowly. Many times customers have left before I am able to reply to them. Is there a way to speed it up?
Hi there, Canine Athletes. Thanks for leaving a review for Inbox! We're said to hear that the application seems to be delayed with loading and notifying you of incoming messages. We recommend that you reach out to our Live Team (https://bit.ly/2AWw5VA) so they can look into the situation for you, and advise you on some troubleshooting steps. -Imogen
Poor customisation, chat message received time lag, overly complex sales channels with apple chat and messenger. Could be greatly improved, now we are looking into a third party chat option. Also just don't like the aesthetic of the chat button.
Hello A.BCH, thank you for your honest feedback and review!
We are always improving the app, taking merchant feedback like yours is very serious business for us. We will be addressing several of your concerns in future releases, so would love for you to keep the app or come back to it later.
If you wish to share more of your super helpful feedback, feel free to reach out to our team directly at ping@shopify.com. Thank you!
Best regards.
Veronica N.
Ping Support
Basic inbox - writing this review so it stops asking me to write a review for the app. I need 100 characters
We have had a fairly good experience; it was initially a rocky start with the interface issues to other selling channels but once those issues were resolved then it has been pretty good.
no install this app its impossible to remove ! en plus elle est vraiment moche de ouf c'est abusé !!!
Shopify inbox is all spam. It’s a waste of time and detracts from actual customer engagement. Wish it were more reliable and could filter the bots out.
Hi, there. I understand how frustrating it can be to receive spam messages, and that your time is much better spent helping customers. You do have the option to block a conversation, though I know this can also be time consuming if you're receiving spam from multiple users. While we can't block spam entirely, we'll continue to look for ways to reduce it. Thanks for taking the time to share your review! -Sophia, Shopify Support
Works great to communicate with customers. Only downside is having to sign in all the time if you get notified and don't have the web page or app loaded already. It's not too much hassle but if a customer is waiting live then it will consider you "away" and might end up emailing them by the time you reply.
Thank you for taking the time and sharing this feedback with us! We're delighted to hear that our app is working great for communicating with customers. We also appreciate the feedback on improving the sign-in or response process, and we'd be happy to share them with our development team. Cheers! -Elias, Shopify Support
Het lukt best goed om te communiceren met de Shopify inbox maar de app is soms wel wat traag. Het duurt even voor deze open gaat.