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Love the app but the amount of spam from scammers from Nigeria is insane. I'm going to have to uninstall it, unfortunately.
Hello, thanks for taking the time to write a review. I am going to provide this feedback to our development team. With that being said, you can block conversations that you receive by navigating to Shopify Inbox or directly from the Shopify Inbox mobile app. You can block the conversation by selecting the three dots that appear over the conversation. -Ollie, Shopify Support
Te ayuda a progresar y generar base datos, capitalizr compras, formas lazos redituables a largo plazo con tus clientes.
It is a very simple and nice app. But why can I not remove this "Can I get an update on my order status?" Thats a standard question and everyone can see the standard question. The app is not very useful with this question. I can see that many are asking about this.
Hey, there. Thank you for taking the time and writing this review. While the "Can I get an update on my order status?" is always there for the customers, it doesn't count towards the 4 active FAQs. Nevertheless, we can see how this question isn't very useful for some stores, and we'd be happy to pass this feedback to our teams. Cheers! -Elias, Shopify Support
So far, so good. Easy to use. Hope for clients also comfortable to ask or find quick answers. I can recommend.
Must have iOS to work. Will update my review once Android support comes on. Very lame they did not launch without any Android support.
Update: We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".
For a free app it works fine. If basic message templates were added for instant answers that would save us a lot of time. Other apps have them. Easy, peasy.
Hi, thanks for taking the time to leave your review here with us. I'm sorry to hear that you've had a negative experience with our live support team. If you're looking to allow your Staff members to access specific features of Inbox, you'll need to set them up with the correct permissions: https://shopify.link/05Qk on their Staff account, as detailed below.
- To reply to customer messages: ‘Customers’ permissions
- To send product pages in chats: ‘Products’ permissions
- To send discount codes in chats: ‘Discounts’ permissions
- To send draft orders in chats: ‘Draft Orders’ permissions
If you still need further help however, I encourage you to contact our live support team once more: https://shopify.link/qLKl, so that we can have another try at assisting you. Thanks! -Kimi, Shopify Support
Meh. Not seamless. To many screens before I get to inbox. I don't like frames. Would like to be able to resize frames to my liking.
Thank you for taking the time to write your review and for providing us with feedback on how Shopify Inbox can be improved. I can certainly see the benefits of having more control over frame sizes and I will be sure to pass your comments onto our development team. -Victor, Shopify Support
This is a great app. It keeps me in direct communication with my customers if I am in front of my computer or on the go via the mobile app. This is a must have if you run a Shopify Store.
I do like this app as it's easier for customers to contact you instantly without waiting. However we've had a couple of occasions where people have used obscene language and there's no way to block them.
I'm glad to see that you've found customers have been able to contact you directly through the Shopify Inbox app but am sorry to hear that some have used this feature to send rude and obscene messages to you.
Shopify's support team is able to place a 7-day block on specific users from contacting you through Inbox, so if you'd like to make use of this please contact us directly so this can be done for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Hola, mi reseña no es positiva ni negativa, simplemente no uso la app y por eso quiero desinstalarla. Por favor podrían ayudarme a remover correctamente la app sin dejar restos de código ni badges? muchas gracias