Shopify Inbox

Wanted to like this, but found it to be very frustrating for both myself and my customers. No matter want auto-reply was used customers expected an instant reply 24/7.

This app has really helped me connect with my potential customers instantly and I am confident this has helped increase conversion by at least 25% (we are a small, but growing startup)! The phone app helps me stay alert whenever a customer is trying to ask a question to complete a purchase, or it routes to our support email address so I can answer while away from service.

The chat is injecting a (1) that affects the SEO on the Google Search Results. Update sitemap does not solve the problem either. Had to uninstall the app just beacuse of this very reason. If you (shopify dev-team) are going to make apps at all, please make some dedication and check the other alternatives and beta-test before release. Please make the necessary tweaks, bugfix and fix all these issues and the app will have great potential im sure! Got this message from the Shopify Support regarding this matter: "The matter that you mentioned is a known limitation and is coming from Google reading the site title after the inbox app sends the first message. What you can do to fix this is resubmit your sitemap to Google and the title will be updated. To do this, please review and follow the Shopify Help Document on Finding and Submitting your Sitemap. Once you have the sitemap, you can head over to Google search console, login, and resubmit this to them. It will ask Google to re-scan your site and this title error on Google will disappear once they have done this." This is only a fix short-term, the only long-term fix is for the dev-team to fix this issue and then make an app-update. Other chat-apps does not experiance this, so it should be an easy fix for the dev-team. I also have some wishes of functions to the Dev-team: - The function to see what the customer is typing before its sent.
- See what pages, ip adress, last url visited, live-url, and country etc the user is typing from.
- Add more customization to the chat in terms of how it looks, colours, branding, etc.
- Function to have the chat appear in different ways in mobile and desktop.
- Function to have the chat only appear on example the /contact page only. And not on all pages as of today.
- At the end of the chat, enable the function for the visitor to rate the conversation with 0 - 5 stars. Please look at your competitors and make the features even better than them, if anyone you have the capacity to do it, im sure!

i love the site but need more understanding why customers not buying but lots of traffic on website.

the best FREE chat app.. I cannot believe this is a free chat.. thank you very much for creating this app.

After installing this app. I have started receiving many messages, which are nuisance sometimes. However interaction with potential customers actually give more relief to them which, I believe, lead to worry free shopping. So overall this app. helps my business.

j'utilise cett app pour faire mes vente en ligne c'est top fluide et felxible reste juste a ajouter un bloc pour les clients pour pouvoir envoyer des photos

Better than anything else we have used so far. would be cool to see what the customer is typing. And a search function would be desirable

Pros: great integration with shopify. Customer info at finger tips. Cons: It needs more features: Provide email support, so that we can use the same tool for chat and email support. Provide levels of instant responses, so that we can have more of them available in a categorized way, allow customers to easily upload attachments. Better options styling and layout options to help avoid overlapping with cart page buttons.

It's a very nice app. I like how the chat doesn't automatically open when people visit the page. Very good experience overall.