Shopify Inbox , 4 379 avaliações

We like it... but there are a few things we would like to share.

1) We have 3 stores and it's VERY hard to switch between each chat. We have to log out of each store and then log into the 1 store we want to chat with.
2) When the conversation is done it would be great to have a "copy conversation" button. We have a database and we save all customer conversations.
3) We have 3 people who respond to messages.... it would be great when the conversation is closed an email goes out stating that so the other agents know it has been handled and no need to long in and respond.

It's functioning as its supposed to. Very helpful

使いやすくて、良いと思います。
可能であれば、複数店舗のチャットを一元管理できると更に良いです。

super fint!

La façon la plus simple d'entrer en contact avec les clients pendant qu'ils visitent la boutique.

werkt heel erg fijn.

Great service, easy to use

Fantastic chat functionality with the perfect mobile app so real-time chats are never missed. We love the visibility into what product page the shopper is on when they engage the chat. Highly recommend!

This app is great - we are a very small business and it makes offering the livechat feature super seamless. I answer chats at my desk or on the go on the mobile app. The only thing I wish they would add is an attachment feature. But I really like the send a product feature

The notifications don't always work, but this has been a great way to improve our customer service, and the speed in which we get our customers what they need. Everything works pretty seamlessly in the chat (giving discounts, links to product pages, even being able to see a brief overview of the customers profile) and this allows our team to work quickly, and efficiently.