Shopify Inbox , 1 642 avaliações

Avaliação geral
Pontuação por nível de classificação
  • 65% das classificações são de 5 estrelas
  • 16% das classificações são de 4 estrelas
  • 6% das classificações são de 3 estrelas
  • 4% das classificações são de 2 estrelas
  • 8% das classificações são de 1 estrelas
27 de abril de 2023

Changed from as this is much better integrated with Shopify obviously. All seems great the biggest problem we have is the notifications. played a loud jingle when messages arrived and the browser icon on the PC would flash. Inbox seems to offer no notifications most of the time and then the odd time a single subtle bing.
We have missed a few chats because of this and might be the reason we stop it and go back as it kind of messes us up and makes us look bad.

Tempo passado a usar a aplicação: 13 days
Questão respondida por Shopify 28 de abril de 2023

Hello! Thanks so much for this valuable feedback. Notifications for Inbox do differ depending on device settings and whether or not you are logged in. You can select when and where you receive notifications for customer messages in your Admin and Inbox mobile app. If you'd like to discuss these options in more detail, I encourage you to connect with us via our Help Center by choosing "Contact Support". In the meantime, I'll share this feedback with our developer team who are always interested in opportunities for improvement. Thanks for your input! -June, Shopify Support

Editado a 10 de maio de 2023

Easy app to install and navigate. 2 major issues:

You get a copy of every chat message on mail - meaning, suddely you will have 20-30 mails which just is a notification mail. Impossible to turn off. I did try with the help from support.

2nd - the number of scammers has increased over the past 4-5 weeks. all from Nigeria.

Tempo passado a usar a aplicação: 11 months
Questão respondida por Shopify 14 de abril de 2023

Hi, there. That is fantastic feedback. I'll be providing this on your behalf to our developers. As a workaround, you can adjust your settings to only receive push notifications to your desktop and mobile if you prefer, for the time being. Thanks again! - Skye, Shopify Support

10 de abril de 2023

This app does the job, but I'd really like the option to be able to block certain countries from even sending a message or the ability to send certain countries right to the spam box.

Kat's Closet Apparel & Beauty
Estados Unidos
Tempo passado a usar a aplicação: About 3 years
Questão respondida por Shopify 16 de abril de 2023

Thank you for taking the time to leave a review, and I'm glad to hear the app is working for you! I see how a feature like this would be valuable, and I'll be sure to pass your feedback along to our developers. - Greta, Shopify Support

25 de fevereiro de 2023

Easy to use on the Go cause of the app. But App doesnt allow to switch between more than one stores on the go

Tempo passado a usar a aplicação: 3 months
Questão respondida por Shopify 8 de março de 2023

Thank you for taking the time to leave a review! I'm so glad you find the app easy to use. I can definitely understand how useful it would be to be able to swap between your stores within the app. I'll be sure to pass this feedback on to our development team. Thank you! - Brie, Shopify Support

Editado a 24 de fevereiro de 2023

Reliable & consistent. Limited in 'options' and controls, but it gets the job done and is presentable.
Suggestions for future updates:
- settings to send only a single notification when a customer starts a conversation. Being flooded with 10+ emails in 2 minutes is a definite turn off from this app!
- customization of e-mail reply to customers when they are offline. Current 'default' template is quite unprofessional looking
- controls to add/make particular information, such as a phone number, mandatory when starting the conversation.

BPH Sales
Tempo passado a usar a aplicação: 2 months
Questão respondida por Shopify 6 de março de 2023

Hey, there. Thanks so much for taking the time and sharing these suggestions with us. We can see why having too many notifications for the same email can be a put off, and we understand that having a more customizable email template as well as the option to capture phone numbers is important to you - we'd be more than happy to share these suggestions as a feature request with our development team. Cheers! -Elias, Shopify Support

18 de fevereiro de 2023

L'app funziona benissimo, sarebbe utile che si potesse eseguire lo switch da un negozio all'altra per chi come noi hanno più negozi shopify.
Tempo passado a usar a aplicação: 3 days
16 de fevereiro de 2023

It's so easy and saves a lot of time. It's way better than it seemed at first and Imglad I tried it.

Estados Unidos
Tempo passado a usar a aplicação: 4 months
24 de janeiro de 2023

mükemmel ama ama birazdaha hazır soru yanıt eklenmeli. Ayrıca dil algılayıcı otomatik çevirici olması çok daha mükemmel bir kullanıma sahip olmasına yardımcı olur.

Tempo passado a usar a aplicação: 3 months
20 de janeiro de 2023

I have had this app installed about a month and so far it works good. Notifies me when a customer sends a message and hasn't crashed. So far I have been very happy with it.

Utah Sparklers
Estados Unidos
Tempo passado a usar a aplicação: 24 days
5 de janeiro de 2023

It's a great app when you're using the desktop version within the store, but 1 star gets knocked off for the mobile version. Mobile is sloooow and buggy and long conversations with a customer make the app almost unusable.

Fatty Pancake
Estados Unidos
Tempo passado a usar a aplicação: 7 months