Avaliações (5 723)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 78% das classificações são de 5 estrelas
  • 14% das classificações são de 4 estrelas
  • 3% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
1 de novembro de 2024

Shopify make you log out automatically after a while, for security reasons I assume, even if you use is continiously. BUT they don't let you know you've been logged out. No notification or email. So you just go on with your day thinking its just noone atm that wants to chat. Then after a few days you get angry emails from customer who doesn't get a respsonse in the chat. Because shopify logged you out. Perfect.

the Crate Lab
Suécia
About 3 years usando a aplicação
30 de outubro de 2024

Works well as a messaging service EXCEPT from the security of the app and zero protection from scammers and fake email use. Spammers can use fake emails to send messages and leave you endless spam and there is no way to stop them, leaving you sifting through spam to find your genuine customers.

The app needs an email verification system or an IP blocking capability to make it more secure. Because of this huge flaw, I give it a 1 star review.

ALS Survival Ltd
Reino Unido
Over 1 year usando a aplicação
27 de agosto de 2024

There's no way to restrict notifications from reaching you at all hours! Even if you set the times the chat is "available" you still get a notification on the app every single time a customer messages no matter the time. This is a basic feature they should have.

Industry Hardware
Estados Unidos
Almost 4 years usando a aplicação
Questão respondida por Shopify 18 de novembro de 2024

Thanks for sharing your feedback, we understand that this would be frustrating and have shared it with our product team.

Currently we do not have a way to restrict notifications during certain hours within our app. A solution for the time being could be to snooze notifications on your device during your unavailable hours. On iOS this is set under the "Focus" settings (i.e. you can silence the Inbox app specifically during certain hours). On Android this should be called "notification snoozing".

Hope that helps! Feel free to reach out to us at inbox@shopify.com with any further questions.

- Shopify Inbox Team

4 de setembro de 2024

I can't get the Chat bubble to disappear from my website home page. It hides the language preference icon and makes navigation difficult. I've asked for help several times and have been waiting for an answer for a week, but nothing happens. I'm really disappointed. This application is neither user-friendly nor logical.

lisanoto
Canadá
About 2 years usando a aplicação
Questão respondida por Shopify 18 de novembro de 2024

Thanks for taking the time to share your feedback. This sounds like a bug that we would like to look into and help you fix for your shop.

Please reach out to us at inbox@shopify.com and our developer team can help you with this issue.

- Shopify Inbox Team

17 de outubro de 2024

There is no sound notification when a message arrives. Its bad

Mark & Day
Estados Unidos
Over 1 year usando a aplicação
Questão respondida por Shopify 18 de novembro de 2024

Thanks for taking the time to leave your feedback.

We understand that this is frustrating as you should be able to receive notifications with sound for Inbox.

Within Inbox settings you can check that your "Push notifications (desktop and mobile)" are enabled. On your mobile device, you also need to have the sound notifications enabled under your general phone settings.

If you still are having trouble receiving sound notifications please reach out to us at inbox@shopify.com and we can assist further. Thanks!

- Shopify Inbox Team

4 de novembro de 2024

This is the most annoying POC for a business

CavFab
Estados Unidos
6 months usando a aplicação
30 de outubro de 2024

Am Anfang waren wir von der App begeistert. So konnten wir über eine App alle Shops gleichzeitig mit einem Chat ausstatten. Aber sein einiger Zeit meldes sich die App einfach ab. Die Sitzung wird abgemeldet auf dem Handy. Das große Problem davon ist, dass man nicht merkt dass sich die App abgemeldet hat. Jetzt schreiben Kunden die kurz vor einem Kauf stehen und irgendwelche Fragen haben und wir können darauf nicht antworten, da die App sich von selbst abgemeldet hat. Sehr ärgerlich, da wir ja auch im Chat und im unseren ganzen Marketing Scheiben, dass wir in Echtzeit sofort antworten.

AnatomyLife Shop
Alemanha
11 months usando a aplicação
23 de julho de 2024

i have never get a reallly buyer from it

Miaoqiang tech
China
9 months usando a aplicação
6 de junho de 2024

Shopify has decided that we no longer need to see statistics of how our staff are doing in Shopify inbox and removed:

1. Average response time
and mainly
2. Sales

Why would you even think that we don't need to see performance of this sales channel?

Shopify support was NOT able to solve this.

Artlogo
Reino Unido
About 2 years usando a aplicação
Questão respondida por Shopify 18 de junho de 2024

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shop Support

17 de julho de 2024

Very bad customer service, trying to reach out since 1 day but showing errors.

FORTITUDE Store
Índia
4 days usando a aplicação