Shopify Inbox , 4 464 avaliações
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PROS: Works, free, no major hiccups and customers do use it. CONS: lack of meaningful design customization (its just a giant bubble that cant be shrunk/tweaked or moved), cant select where emails go, cant disable on pages where it makes no sense, opaque/confusing language makes using the app more of a chore than it should be, and finally we're also getting spammed on it... Almost every other public-facing app we use has these kinds of options/customization tools. I kind of wish customers didnt use it so I could delete it and not deal with these annoyances.
Hi, there. Thank you for taking the time to share your detailed review and providing feedback to help us better our offerings and services. We appreciate the examples of how we can better support your business, and have passed it along to our development team. -Olivia, Shopify Support
App ist gut, aber habe in letzter Zeit ständig Probleme beim Einloggen (Code 1000), was recht nervig ist.
I'm writing this review in hopes that shopify will read it and improve on the app! This app has actually helped us engage with many buyers, and close many sales. BUT...and this is a big but...it takes forever, and it's very hard to do so using an iphone. There's no desktop version, and that makes it very expensive to make these sales. What it has proven to us is that there is a need for chat in our store and customers love having that access. Our wishlist... a desktop version, an order lookup in the chat itself, and an immediate prompt / text box for customers to leave an email. At this point, customers are only prompted to leave an email after they've asked a question. Then, they're told "oops, we're not here, please leave your email" and often, they do not. They're so disappointed we've wasted their time by then that they click off. It's not a horrifying app. But, I'd call it "chat for beginners". Very beginners ;)
****Hello Susan, some new updates have been released, including Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ****
Thanks so much for your review and great feedback! We do indeed listen and I will take all your points directly to our product team, they are great ideas and may be implemented in the future.
I will personally reach out to you when some of those features are launched, but in the meantime, keep your app updated for any latest features.
All the best,
Veronica N.
Ping Support
It can't support guide visitors to leave emails, not phone numbers in North American. We can't adjust the setting.
Una app que se encuentra limitada en su personalización. No está la opción para mover el chat mediante código.
App was working fine until last night I updated it like it said. Now it won't open. My customers keep asking questions but I can't respond. Aggravated
Hello AvaSophia & Co., thank you very much for your review and feedback. Our sincerest apologies for the aggravations. We have released fixes for all the recent bugs, are you still having problems?
I recommend re-installing to the latest version of Shopify Ping, and if you have any questions, contact our team directly at ping@shopify.com.
*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***
Best regards,
Veronica N.
Senior Support Specialist - Ping
I am moving back to Tidio
Very disappointing since is a feature from Shopify. Conversations as not keep together, the system starts a new one after a short time and to get worst there is no customer name so I am don’t know if is a new conversation.
Hey there, Are we able to switch off app just on desktop? Desktop's appearance is not good enough like mobile and i wanna close the button in there.
I am still learning it I will rate as I go.............................................................................................
Leider wird der Facebook und Instagram Messenger entfernt. Somit muss man diese Kanäle nun über Umwege extern abrufen. Warum macht ihr sowas?