Shopify Inbox

Very handy but could do with being able to create instant throw away single use discount codes in the chat window. Also, being able to create and manage a customers cart, including discounts etc would be very useful.

Pro: I love the functionality of it it's easy to use interface on my desktop and phone. I like that I can attach multiple items, which is great for me since I send proofs for approval for every order.
Cons:
1. The saved quick reply options has too low of a character limit.
2. I hate that "enter" sends the message instead of going to the next line.
3. I hate all the spam emails I get that seems to be connected to the app.
4. I wish I could initiate a conversation with someone who submitted an order, rather than need them to reach out first.

Hello! The only drawback of this application is that there is no exit button on the mobile version. If you want to exit, you have to exit the entire website? Looking forward to the later optimization!

More features would be nice.
Ability to flag or label for followup for example.

Great feature. The only thing that I'd suggest is the ability for merchants to contact customers regarding their order, using inbox.

working properly with basic functionnalities. We would like it to be more advanced but it's ok as a base

wish it had more customization features given how long it's been out but overall it's decent. Better than mixing in customer messages into my inbox.

Manchmal wird bei geschlossener App angezeigt, dass es noch offene Nachrichten gibt (der rote Kreis mit einer 1 darin), obwohl alle Nachrichten bereits bearbeitet wurden.

I would like to see Ai in the automated responses. It's nice to have to help draft a response, but would be even better to have automated as soon a s a customer chats.

Its' okay. Decent formatting and ease of use.