Shopify Inbox

I think it is great. Much easier and better, and much more efficient than emails. Just wish there was a link to where I could include in my contact form as a few customers still send messages via email and then our response often ends up in their spam box and goes unseen. Inbox is great because there is no dropped communication.

Easily links client profiles to chats, allowing our team members instant access to orer history and cart contents. This saves a countless amount of time and allows us to provide customized service to new and existing clients!

This app is extremely helpful and as a result I haved closed some sales that would have otherwise disappeared into the abyss. An essential tool to speak with legitimate customers and I highly recommend it.
The only problem I have is much the same as the previous comment. Although I block them NIGERIA is a massive problem on this app. I Often get hit with "so called shopify agents from nigeria trying to solicit business, who have very thick skins and do not take no for an answer no matter how disinterested or unfriendly your response is- in other words scam artists" who badger me from dusk to dawn multiple times a day. I have been driven to responses that are not usually part of my vocabulary. I do appreciate the ability to block them as they pop up but it does not take away the frustration of having to deal with them.

It seems to be well maintained and updated, works reliably, nice to be able to collaborate with other employees to assist inquiring customers, only picky thing would be I wish we could customize the UI a little more like G-Mail Inbox, etc, and perhaps incorporate the AI capabilities for creating replies quicker, etc

An easy way to communicate with customers right away. It's also a quick method for responding while shopping on the site. Love it! Thank You,
Kat Mar Adams