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Our website development has been stalled for 5 days, and they haven't responded to our emails. The support is a disaster and completely ignores our emails. I wouldn't recommend them to anyone!!
We’re truly sorry to hear about your experience and completely understand how frustrating delays can be. Supporting our merchants is our top priority, and it’s never our intention to make anyone feel unheard.
After reviewing our records, we’ve confirmed that we responded to your emails and also reached out directly to offer assistance. If our messages didn’t reach you, or there’s been any misunderstanding, we’d love for you to reconnect with us. Our team is always available to help via live chat, email, or even Zoom calls, ensuring you get the support you need as quickly as possible.
Your feedback is invaluable to us, and we’re continuously working to improve every aspect of our service. Thank you for sharing your concerns, and we hope to have the opportunity to make this right and earn back your trust.
Don't be fooled by their reviews, they are fake.
Support is WORST I ever saw on some application.
The app is same SLOW as a customer support.
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Hello,
Thank you for taking the time to share your thoughts about our app. We genuinely appreciate all feedback, as it helps us continually refine and enhance our services.
We apologize for any inconvenience you've experienced with our support. Delivering exceptional assistance is a priority for us, and we're sorry if we fell short of your expectations. We've noted your concerns and are actively working to ensure our response times align with the fast-paced nature of business.
Regarding your request for an instant Zoom meeting, we understand that spontaneity can be important. While we encourage scheduling meetings in advance to ensure the best possible support, we're also exploring ways to accommodate more immediate sessions when feasible. We value your time and are committed to providing valuable interactions.
In terms of creating courses, our app's tools are designed to empower you in this endeavor. While we understand that course creation can be time-consuming, we are continuously investing in innovations to streamline the process. We're here to guide you through the journey and offer dedicated assistance, ensuring your success in creating professional courses efficiently and affordably.
Once again, we appreciate your feedback.