inkFrog for eBay

An update to this rating--

I have updated this rating due to incredible follow up from Inkfrog. I am looking forward to learning what I must to make the app work for me and have them as an extension of my company. Stellar Customer Service and because of it I am looking forward to moving on with them.

***

The listing and deletion of this nightmare caused me an almost $40 extra in insertion fees for going over my 1000 item limit a month. Now, now only am I at zero and Ebay cannot see over the errors, but they have limited til May 1. That's a month extra to no sales because of this mess.

Plus, I did get a response to this review and an offer to help. When I expressed my true opinion, which was honest, but not negative in any way, it wasn't acknowledged in return.

PREVIOUS REVIEW

I just want my Infrog nightmare to end. This has been nothing but a heartache. This app is nothing easy as they advertise or make it out to be. All my prices were jacked up. It imported only the sale 'compare to' prices and not the actual prices which are astronomical. When I reached support, I was emailed back and told that I must have changed my sync settings. I did not. Of 821 things that should have imported only a couple of hundred did.I was instructed to delete the library and start over. And, deleting the library? It is one by one. Even the bulk action is done one by one. Plus, many it won't let me delete since they are live though I don't want them live in a first place. This app is costing me money, stress and wasted time.

Useless app! Codisto did a far better job for me. Read my copied conversation withAshley from Inkfrog:
Ashley profile
Ashley
Away
2:56 pm in San Tan Valley, US
Ashley profile
Ashley
Away
Guys can you check your app itys not listing to ebay well!
Operator profile
inkFrog typically replies in under 5m.
Ashley profile
Hi! Thanks for reaching out. Are you experiencing errors when listing? Any additional clarification will help us identify what is happening in the account.

no your app wont list
i can list 500 products
Ashley profile
Let me take a quick look. Just a few moments please.
ok
Ashley profile
When using this item as an example: https://open.inkfrog.com/listings/edit/30402829 , the error is due to many item specifics not being added. eBay made some updates where some item specifics are now required to be filled out for each product. I have bolded each item specific that is required:
The item specific Department is missing. Add Department to this listing, enter a valid value and then try again. The item specific Inside Leg is missing. Add Inside Leg to this listing, enter a valid value and then try again. The item specific Style is missing. Add Style to this listing, enter a valid value and then try again. The item specific Material is missing. Add Material to this listing, enter a valid value and then try again. The item specific Closure is missing. Add Closure to this listing, enter a valid value and then try again. The item specific Rise is missing. Add Rise to this listing, enter a valid value and then try again. The item specific Size Type is missing. Add Size Type to this listing, enter a valid value and then try again. The item specific Vintage is missing. Add Vintage to this listing, enter a valid value and then try again.
you must be kidding me
everything is on the product from my shop
i guess your app aint worth paying, need to look for another app
9:56 pm
37m ago. Seen
Just deleted the app soon after submitting review!
Sad!!!

API connectivity between shopify and inkfrog is not consistent. Continual errors and inventory problems making items show in stock and sell when they've already bee sold.

A waste of time. Send over 30 emails that did not answer my initial question. Why wasn't my eBay and amazon accounts syn with my Shopify? Different adding Double entries to my Ebay account which I was charged I finally receive the answer I was looking for "You can manage eBay with Amazon, just not with Shopify linked to the same listings." I went back to read their advertisement "amazon OR ebay with by shopfity" So not both. Not what I wanted. I wasted over a week on trying to do what the app can not do.

Quick and easy to set up. Great addon for first time ventures integrating with eBay. I would love it if it should the listing views and little more detail. Customer support very friendly and knowledgeable.

Inkfrog provides a much more useful and easy-to-use interace than either Shopify or eBay -- both sites could learn a LOT about application design from Inkfrog!

Mapping and managing variants and their associated images was flawless. I haven't seen any other app that navigates Shopify's crazy data structure more fluently. The creators of Inkfrog are geniuses.

This is a poor app. Not user friendly. No real integration w an ebay store but the app is listing products somewhere ?????? Where?

This app has left me AUD$1593.22 listing fee on eBay's bill.

App does not work and created duplicate orders as a result. Could not get past setting up more than 5000 sku's. Promised a fix for over 2 weeks and never received this fix.

Wasted so much time and money. Avoid this app!

Ridiculous to setup if you have thousands of SKUs.