inkFrog for eBay , 453 değerlendirme

Does not sync images with shopify and no BULK edit or CSV for images!!!!! you must do each manually!

The one thing we really wanted it to do can't be relied on. The synchronising could be better, to say the least; eBay sales can take several hours to sync to Shopify and sometimes don't do it all, so you can sell stock in Shopify that has already sold on eBay. And, it can be just as bad syncing to eBay; we have regularly had to cancel transactions on eBay and ruin our eBay status due to items still being listed on eBay several hours after selling out in our Shopify store.

You can report this to support, as we have done, All they will tell you is that they will pass it on to the developers, and you never hear any more from them. Had the same issue with their extra cost templates; we reported bugs several times only for support to supposedly pass it on to the developers for nothing to be done.

In our 'final straw' experience, we asked for an explanation as to why a particular item did not sync and advised them that unless they could provide this, we had no faith in their app and would stop using it. Guess what, passed to the developers and heard no more even when we chased them up to give them the opportunity to redeem themselves, we were just fobbed off. So, we weren't bluffing; we can't continue to use an app that is so unreliable in such a critical area and be met with a lack of support and have thus cancelled our subscription and uninstalled this app.

Great integration for eBay! Makes listing products on ebay super easy!

Very happy with integration process

Doesn`t display orders from time to time. Especially multi item orders don`t show up. Please fix that guys!

4.5 Stars! We have used inkFrog since June of 2017. I currently have approximately 2000 ebay listings thru inkFrog. Very simple to go from your Shopify store to ebay with this app. I highly recommend that you alter your headings to more closely resemble how people search on ebay.
The app is occasionally glitchy. I do check ebay everyday at 3:00 pm to make sure that all my orders have been synching thru. Every once in a while, there are a few left hanging.
I have had good luck with customer service. I haven't used them very often, but when I have, they have been quick.
All in all, I would give inkFrog 4 and a half stars. If I had another site I wanted to hook up with eBay, I would use inkFrog again.

This team has awesome customer service. I emailed them this morning with an issue, with the expectation of not receiving a response back today. Not only did I receive a response within 15 mins, they also fixed all of the issues I had and offered me a video chat to show me how to work features.
Thanks Sheryl you rock!
Lesley
www.KeChic.com

I am very happy with this app 99% of the time, and the other 1% of the time it drives me nuts !

I should start by saying that when I signed up, it was the only app I could find which would take products from Shopify into E-Bay, and then take the orders from E-Bay back into Shopify, and do all that at the price which a small business could tolerate. So thumbs up on that.

The set-up process was quite onerous, not because Inkfrog is difficult or obtuse, but because there is a 'best practice' way to operate Inkfrog to give yourself the minimum of problems. If you follow that method, then life begins to settle down, if not, stand by for a bumpy ride.

I strongly recommend taking advantage of the offer of a call with an Inkfrog support representative before you get too deep into the software. I did this perhaps a little bit later than I should of, and did it because I kept having problems with products not syncing properly, wrong photo's being uploaded, prices being changed etc. I had to do something about these problems because as anyone selling on E-Bay knows, you are on a very short leash.

I follow the Inkfrog best practice to the letter now, and the problems are very much reduced. There is still the occasional blip, however whether the issue is within Inkfrog, or because E-Bay or Shopify have changed something, is generally impossible to tell.

I have found the Inkfrog support team to respond very quickly on the whole, I have never been left without a solution, and generally the solution is there within a couple of hours. However, what I have rarely been able to find out, is why the problem occurred in the first place. This is really important to know in my view, because if the problem is my own process, I want to know about it so I can prevent further issues.

Aside from the occasional unexplained glitch, my main gripes about the software would be that in order to avoid sync problems, every time a new product or products is created in Shopify, Inkfrog will not pick that up unless the product download file is rebuilt from scratch. This is an automated process, but if you have products into the thousands, this can take a while to do.

The other main issue is that for existing products on Shopify, if you amend the photo's, these are not automatically updated in E-Bay. I believe the Inkfrog team are working on that feature though.

So, in my view, for the money, there is no better app that will do all that it does, but be prepared to put a lot of work in to getting it working for you properly. I would also say that I am not 100% comfortable that I can 'ignore' Inkfrog and let it work in the background, errors do still occur, and you would be wise to log in and check for anomalies on a daily basis.

UPDATE OCTOBER 2017 - I have been having various issues with synchornising information between Shopify, Inkfrog and E-Bay. It has been well over a week now and despite reporting the issue on THREE seperate occasions, nobody from Inkfrog has bothered to reply at all. Basically, less than a third of E-Bay orders are being pushed into Shopify by Inkfrog, so Shopify inventory is out of sync until I do it manually. I have also had intermittent issues with dispatch information not being pulled from Shopify into E-Bay.

I don't know whether I am being ignored by Inkfrog, or there is a much bigger issue at play such as the support team being disbanded perhaps.

Either way, if my recent experience is anything to go by, then the support provided is zero, which is not what I pay $29 per month for.

I have revised my view of Inkfrog from being optimistic about the software, to ready to move on to a different solution due to persistent poor support where elementary features of the software are not working as they should.

Excellent!! We have a big eBay store and inkFrog has taken care of it with perfection!! We can finally sleep at night!

Amazing app!! I love the functionality it has, I would recommend it to everyone , easy to use and much more then I would have thought